hero9380 Posted January 16, 2017 Share Posted January 16, 2017 I want to start out by saying i love my r1 router i haven't laged in a game in months, however when i diagnose my device it shows i have bad spikes and packet loss. The first step i took was to call my internet service provider and i had a tech come out test everything and my home router ran perfect it showed that my speeds where up to par and the same as far as packet loss...than he ran the same speed test on my net duma and it showed that i was loosing speed a boat load and also that was wher my packet loss was coming from. The tech said i should disconnect my net duma and just run off my router with they provided but theres no way in hell im suffering through that lag fest ever again so im hoping someone has had this same issue and can provide a solution it would grately be appreciated. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted January 17, 2017 Share Posted January 17, 2017 Did you ask the tech if he knew what ping or packet loss were? I'm 110% sure he doesn't. Been dealing with Comcast with this issue and 1 out of 30 techs understand the problem. For their standards, as long as your speeds are close enough to what you pay for, it's good enough for them. Doesn't matter if you're losing every other packet. More than likely it's an ISP issue. So to prove it to them, download the program www.pingplotter.com and let it run, wired on your PC, for 24 hours. The other option is a compatibility issue with your modem. Which modem/ISP do you have? Link to comment Share on other sites More sharing options...
ColonicBoom Posted January 17, 2017 Share Posted January 17, 2017 i had a tech come out test everything and my home router ran perfect it showed that my speeds where up to par. than he ran the same speed test on my net duma and it showed that i was loosing speed a boat load and also that was wher my packet loss was coming from. If your speeds are different with your Netduma then it's likely you have congestion control set for gaming. Try these settings for full speeds: Reactive Algorithm 100% anti-flood Share excess enabled Reset device prioritisation & apply Disable IPv6 in WAN, LAN & misc Disable deep packet in misc Enable turbo mode Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. Do a wired speed test from a PC I doubt there is any packet loss coming from the Netduma. It's also not at all surprising that the ISP 'engineer' would blame the Netduma rather than blame the company that employs him. To test your line from your ISP, do as ModBox suggests. Make sure you connect direct to your ISP hub/modem and test over ethernet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2017 Administrators Share Posted January 17, 2017 Hey, welcome to the forum! You've got some great advice so far. I assume the test you did which prompted you to calling your ISP was the Internet Diagnostics? If so then the Google server can be a bit funky sometimes. The PingPlotter suggestion will more accurately determine if its just the Google server or a wider issue. Link to comment Share on other sites More sharing options...
hero9380 Posted January 17, 2017 Author Share Posted January 17, 2017 Did you ask the tech if he knew what ping or packet loss were? I'm 110% sure he doesn't. Been dealing with Comcast with this issue and 1 out of 30 techs understand the problem. For their standards, as long as your speeds are close enough to what you pay for, it's good enough for them. Doesn't matter if you're losing every other packet. More than likely it's an ISP issue. So to prove it to them, download the program www.pingplotter.com and let it run, wired on your PC, for 24 hours. The other option is a compatibility issue with your modem. Which modem/ISP do you have? i have an arris d3.0 Hey, welcome to the forum! You've got some great advice so far. I assume the test you did which prompted you to calling your ISP was the Internet Diagnostics? If so then the Google server can be a bit funky sometimes. The PingPlotter suggestion will more accurately determine if its just the Google server or a wider issue. yes it was the ping test , it told me my jitter was good and so was my ping but my spike and packet loss was bad. Link to comment Share on other sites More sharing options...
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