glaglaman Posted May 13, 2015 Share Posted May 13, 2015 Hello, I've ordered my netduma on April the 29th, it was dispatch the 30th. And on the tracking it's still : "Your item, posted on 30/04/15 with reference RUXXXXXXXXXGB has arrived in ROISSY CTCI IMP RAP and is being processed for delivery" Since May the 2nd it's not moving anymore. Should I get worried ? Thanks. Link to comment Share on other sites More sharing options...
Zennon Posted May 13, 2015 Share Posted May 13, 2015 I would contact the the depot and ask what the hold up is. Link to comment Share on other sites More sharing options...
glaglaman Posted May 13, 2015 Author Share Posted May 13, 2015 I would contact the the depot and ask what the hold up is. It's what I've done but, they have no trace if it. They say that as long as it's arrived in the department, they cannot do anything. Link to comment Share on other sites More sharing options...
Zennon Posted May 13, 2015 Share Posted May 13, 2015 Thats strange they should be able to trace a parcel more easily when it is in their possession surly. I do not know why they are being that evasive with you Link to comment Share on other sites More sharing options...
glaglaman Posted May 13, 2015 Author Share Posted May 13, 2015 Thats strange they should be able to trace a parcel more easily when it is in their possession surly. I do not know why they are being that evasive with you Yes me too. I'll wait an other week. It's really weird because all of my UK order usually gets here in 10 days or so. Link to comment Share on other sites More sharing options...
Zennon Posted May 13, 2015 Share Posted May 13, 2015 Hope you get it resolved quickly. Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 14, 2015 Administrators Share Posted May 14, 2015 Hi - could you you private message me your order number please and I'll look into this for you. Thanks. Link to comment Share on other sites More sharing options...
glaglaman Posted May 14, 2015 Author Share Posted May 14, 2015 Hi - could you you private message me your order number please and I'll look into this for you. Thanks. When I try to send a PM, it says : The member Netduma Luke cannot receive any new messages Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 14, 2015 Administrators Share Posted May 14, 2015 Fixed that. I'll start a PM with you now. Link to comment Share on other sites More sharing options...
Pickles721 Posted April 16, 2016 Share Posted April 16, 2016 Hi , I was just wondering if you managed to get this problem resolved as I am in the exact same situation. Only problem being is it's my passport that's been sent over and im kind of stuck in France waiting to leave... I've struggled finding the appropriate roissy ctci imp rap phone number , does anyone have that at all? Netduma Luke did you make and progress at all ? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2016 Administrators Share Posted April 18, 2016 Hey welcome to the forum! Can you email [email protected] please and they should be able to help out Link to comment Share on other sites More sharing options...
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