DeaTHCoN Posted October 11, 2016 Share Posted October 11, 2016 Hey all, I sent this email to you a while back and was told to post on here...so here is my post of the email. Thanks. Also, tried for ages to sign up with a iCloud email but never got the confirmation email Tried several times and checked spam folders etc. Does iCloud email not work for some reason? Hi Netduma crew. I've had a Netduma since January this year and it's been working fine until the other day. Now it won't power on. I've tested the power cable with a tester and seems that it's that at fault (can't say for sure its not the router as well though) I looked at some posts that said they had the same issue and they were told to send an email to this address. Thanks Mark Hi Mark, All our units are covered by a one year guarantee as per our returns policy here www.netduma.com/terms , all replacements must be verified via tech support on our forum. As per the terms at the link above please just post the issue you describe below on our forum ( forum.netduma.com) and then when tech support confirm they cannot resolve the issue they will ask you to contact this email with a link to the thread and then we will arrange for a replacement and collection. Kind Regards Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2016 Administrators Share Posted October 11, 2016 Hey, welcome to the forum! It's possible that email blocks ours. Have you got another power supply of the same voltage that you can try with the duma to see if it is the duma or power supply at fault? Link to comment Share on other sites More sharing options...
DeaTHCoN Posted October 11, 2016 Author Share Posted October 11, 2016 Hey Fraser Thanks for the welcome. I've had a look for one but don't really use anything with the same voltage/plug. I'll ask around to see if I can find a mate with one if that's what you recommend and get back to you. Link to comment Share on other sites More sharing options...
Dillinger Posted October 11, 2016 Share Posted October 11, 2016 Do you have a Volt/Ohm Meter? Or a buddy who works on cars or electronics or happens to be an electrician? If you can verify that the plug and wire are transmitting voltage to the connection on the Duma, that will quickly isolate the issue for you. Simply plug into the wall and check for voltage on the metal insert. You will need to ground the other lead accordingly to get an accurate read. JD Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 12, 2016 Administrators Share Posted October 12, 2016 Hey Fraser Thanks for the welcome. I've had a look for one but don't really use anything with the same voltage/plug. I'll ask around to see if I can find a mate with one if that's what you recommend and get back to you. Okay let us know! Happy to provide a replacement if it is a duma issue of course. Link to comment Share on other sites More sharing options...
DeaTHCoN Posted October 12, 2016 Author Share Posted October 12, 2016 Hey Fraser. I've managed to borrow one and tested the router and it turns on fine with the borrowed one. So I'd say the router is fine and it's only the power cable that's faulty. Thanks. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted October 12, 2016 Netduma Staff Share Posted October 12, 2016 That's great news! Let us know if you have any questions regarding optimal settings etc, and especially if problems with the hardware occur. We're always here to help Link to comment Share on other sites More sharing options...
abc123 Posted October 12, 2016 Share Posted October 12, 2016 *cough* http://forum.netduma.com/topic/246-replacing-power-supply-with-us-to-remove-height/ Link to comment Share on other sites More sharing options...
DeaTHCoN Posted October 12, 2016 Author Share Posted October 12, 2016 Hey Fraser/Jack Although the power cable works I'm still left without a power cable as it was only borrowed to test if the router worked. I have just found an old (very old) Logitech joystick power cable that I could use if you ok it? The specs are: Input 200-240V ~ 0.25A 50/60HZ Output 24V --- 0.75A I don't mind using this if its ok. If not then I'm going to need a replacement power cable if possible? Thanks. Link to comment Share on other sites More sharing options...
abc123 Posted October 12, 2016 Share Posted October 12, 2016 Hey Fraser/Jack Although the power cable works I'm still left without a power cable as it was only borrowed to test if the router worked. I have just found an old (very old) Logitech joystick power cable that I could use if you ok it? The specs are: Input 200-240V ~ 0.25A 50/60HZ Output 24V --- 0.75A I don't mind using this if its ok. If not then I'm going to need a replacement power cable if possible? Thanks. sadly .75A is below the .8A threshold...it will work but might lose power randomly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2016 Administrators Share Posted October 13, 2016 No worries just email [email protected] with a link to this thread asking for a replacement power adapter. Link to comment Share on other sites More sharing options...
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