help with ping plotter results.

[bagsta69]

Hi yall, I know some of you guys are pretty clued up as to how to use ping plotter and just wondered if you could give me any insight to the results I have been getting.

On 2 of the hops I am getting 100% packet loss, is this because of servers etc been set up to ignore the ping or could something else be causing it.

 

[Zennon]

Yes that is a router that is is not accepting pings by the looks.

 

Nice flat line ping there

 

Try bbc.co.uk and post the results.

 

The true test is night time say 830pm when the ISP is under the most strain.

[bagsta69]

Thanks zennon, I will try tomorrow evening as I am working tonight till midnight.

[bagsta69]

Just done bbc.co.uk here are the results.

 

[Zennon]

Looks ok, test tonight at 830 baggy and I will take a look.

[bagsta69]

Cheers mate, I will be at work then so will try again tomorrow evening. very rare I play at that time I am usually online gaming between 22.00 hrs and 04.00 hrs. I try again when I get home tonight and again at peak time tomorrow.

Thanks for looking and the feedback.

[iAmMoDBoX]

I wish my ping was a flat line like that lol

[Zennon]

Mine is a flat line and I have no issues with bops 3 apart from people with bad internet messing up the odd lobby with their erratic jitter.

[bagsta69]

So I decided to leave PP running in the background as I went to work this evening. Nobody else using the internet as Viper is in Mexico at the minute.

When I got home I scrolled back through the results to prime times as Jedi Zennon advised.

For the most part it looked ok but on a few occasions for s few minutes on both the the BBC and google server connections it went to shite. And I mean to shite.

If anybody would like to shed some insight as to what the hell I can do about it please do.

Results are set out below.

 

 

Many thanks, I need a drink after looking at this. I may be some time!!!!!

 

I am guessing this could explain many of the WTF moments where kicking ass and taking names one minute and getting raped with no lube the next.

[Zennon]

At around 9pm you are having a serious issue, thats really bad.

 

It is a brickwall change from low to major high ping.

 

Keep all these plots and do a few more over a few more nights to give to your ISP as evidence.

 

This is why long tests are the best to find problem's most people do a 10 minute plot its not enough.

[bagsta69]

Cheers Zennon, I am leaving it running and have set up a couple of alerts to go off when ping exceeds 250ms for more than a set time period.

Hopefully this will enable me to locate he time and graph and details a lot easier.

Already spent 35 minutes on to BT technical "help" and I use that word in it's loosest possible form.

Cut off once and now told I need to wait 40 minutes for a call back as THEY are having technical issues.

I forsee this is not going to go well.

[CleanSlate]

Good Luck bagsta let us know what they say cause im getting packet loss too but i wont know until tonight for another test.

[bagsta69]

Man that was 3 hours of pain. When I have recovered ill type up what happened. Still no resolution as yet.

[Zennon]

You need to take more plots over more nights as proof, and never phone them as they are script moneys and do not know the first thing about internet.

 

Use their forum.

[bagsta69]

http://bagsta69.blogspot.co.uk/2016/04/bt-ping-and-tech-support.html

[bagsta69]

More bad news, this is the graph from around eight oclock this morning to a few minutes ago

50%-100% packet loss on all hops

A couple of really high ping spikes as well

[Zennon]

Something to try...

 

Check all cables and filters.

 

Turn off all modems and routers for 5 minutes then boot the modem first let it full boot then your duma etc and retest to rule out a cable filter or router problem first.

 

Test directly from the modem as well.

[BENORMOUS]

Something to try...

 

Check all cables and filters.

 

Turn off all modems and routers for 5 minutes then boot the modem first let it full boot then your duma etc and retest to rule out a cable filter or router problem first.

 

Test directly from the modem as well.

I'm not trying to hijack this post but what does turning stuff off for 5 minutes actually do?why 5 minutes is what I'm asking,I fully expect a technical reason to this as Zennon has said so lol

[Zennon]

Ram holds energy for over 2 minutes so waiting 5 minutes means it will definitely have depleted.

Any errors etc flushed fixes so many issues with devices.

[bagsta69]

I will do that again but I have tried it before with no change.

I was never given any filters when the engineer installed the fibre open reach box so am assuming that it doesn't need any.

I do not have a wired telephone either so cannot check the line but that has been tested numerous times today by BT.

[Zennon]

Your BT face plate should be a VDSL face plate then no worries.

[CleanSlate]

http://bagsta69.blogspot.co.uk/2016/04/bt-ping-and-tech-support.html

Fantastic read Bagsta read the whole thing while having dinner they are useless

[bagsta69]

A quick update for yall,

Netduma diagnostic

And a graph of a few hours early evening.

 

Done a quiet line test plugged into the master socket and a lot of crackling so going to report a line fault next and see how we go.

 

[Zennon]

Yeah quote a "voice fault" as they fix them very quickly where as broadband issues go untouched for ages.

[bagsta69]

BT wholesale speed test has just thrown up a problem.

BT performance tester indicates poor service throughput performance after 3rd test.

Chatting with them now, They're gonna fix it soon just to stop me being a pain in the ass.