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Need help upgrading

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Hello Mpowa, response is there..




If you are on a version lower than 1.03.5m please do not upgrade yet. To check the version you are on, scroll to the bottom of any page on your Netduma router's interface. If you choose to upgrade without contacting us you could completely break your router. You will then need to pay for the router to be returned to our office in the UK and then sent back to your home. (NB: the reason for charging you for this potential return is we have not charged for any upgrades (because we love our user community) but we cannot be penalised for people not reading clear instructions).


Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING.  

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