Mpowa Posted February 23, 2016 Share Posted February 23, 2016 Currently on version 1.03.4 rb-951g-2hnd Trying to upgrade and it says to contact support. Thanks Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 23, 2016 Netduma Staff Share Posted February 23, 2016 Hey, welcome to the forum Can you make a post in this thread saying that you want to upgrade. Link to comment Share on other sites More sharing options...
vincho31 Posted February 23, 2016 Share Posted February 23, 2016 Hello Mpowa, response is there.. http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/ If you are on a version lower than 1.03.5m please do not upgrade yet. To check the version you are on, scroll to the bottom of any page on your Netduma router's interface. If you choose to upgrade without contacting us you could completely break your router. You will then need to pay for the router to be returned to our office in the UK and then sent back to your home. (NB: the reason for charging you for this potential return is we have not charged for any upgrades (because we love our user community) but we cannot be penalised for people not reading clear instructions). Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING. Link to comment Share on other sites More sharing options...
Mpowa Posted February 23, 2016 Author Share Posted February 23, 2016 thanks for the welcome guys and the quick response. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2016 Administrators Share Posted February 24, 2016 Welcome to the forum! Let us know if you have any issues and we'll be able to help. We're sure you'll love it As above, if you post there we can check your router Link to comment Share on other sites More sharing options...
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