RiotControll Posted February 12, 2016 Posted February 12, 2016 Hi folks. I'm quite happy with my R1 but I have problem. It bricked totally my Cable modem. I can't use it without the R1 and there's no hard reset for the cable modem. It tried it by accessing the UI of the modem but has no hard reset or anything like that. Anyone can help?
XtreamJay Posted February 12, 2016 Posted February 12, 2016 I'm confused. Does your cable modem currently work with the R1?
RiotControll Posted February 12, 2016 Author Posted February 12, 2016 I'm confused. Does your cable modem currently work with the R1? Yes, only with the Netduma. Tried it to connect to my Netgear R7000 but nothing worked. Also connected it direct into my PS4 but didn't work.
e38BimmerFN Posted February 12, 2016 Posted February 12, 2016 What is the Mfr and model # of the modem? If the R1 is working with the modem then the modem isn't bricked.
RiotControll Posted February 12, 2016 Author Posted February 12, 2016 Cisco DPC 3212. It is bricked because you can't use it without the Netduma.
e38BimmerFN Posted February 12, 2016 Posted February 12, 2016 If the modem was truely bricked the R1 wouldn't work as well. Bricked means nothing connects or the modem doesn't work with any PC or router. If your trying to connect the modem with a different router, the check your cables and also factory reset the other router and set up from scratch. Put a PC directly connected to the ISP modem and check to see if the PC works. Check trouble shooting to see if the modem has any sort of reset feature or Power OFF the modem for 1 minute: http://www.cisco.com/web/consumer/support/modem_DPC3212.html
mister hooper Posted February 12, 2016 Posted February 12, 2016 Bricked means dead, done, no workie. Call your cable company and have them do a remote reset.
II N3MES1S II Posted February 12, 2016 Posted February 12, 2016 Or.....you can just unplug your modem for a little bit then plug er back in and wait till all the lights are on and then plug your other router in and wait for it to sync. You should be good to go and the problem you are having is just with switching the routers without a hard reboot in between.
Administrators Netduma Fraser Posted February 13, 2016 Administrators Posted February 13, 2016 I can't think of any scenario that our router would cause a modem to not work with anything else. If it works with the duma it isn't bricked. Would advise calling your ISP and informing them of your issue though.
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