PuppetMaster Posted February 4, 2016 Share Posted February 4, 2016 Will I still have the early adopters brand? If that makes scence. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 4, 2016 Netduma Staff Share Posted February 4, 2016 Yeah, I believe the router's are still on the early adopters edition. Link to comment Share on other sites More sharing options...
tyfeonas Posted February 4, 2016 Share Posted February 4, 2016 yes . a buy one two days ago and was a early adopters. Link to comment Share on other sites More sharing options...
PuppetMaster Posted February 5, 2016 Author Share Posted February 5, 2016 The reason I ask is because I think mine is going bad. Link to comment Share on other sites More sharing options...
tyfeonas Posted February 5, 2016 Share Posted February 5, 2016 you mean the device? i want to ask something. did we buy the device or the software? because if it is the software can we replace a old device with new but pay only the hardware? and not all the amount. can the team of netduma make a service for old customers to buy only the hardware from the netduma team in lower cost without paying again the same amount thats includes the software? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2016 Administrators Share Posted February 5, 2016 you mean the device? i want to ask something. did we buy the device or the software? because if it is the software can we replace a old device with new but pay only the hardware? and not all the amount. can the team of netduma make a service for old customers to buy only the hardware from the netduma team in lower cost without paying again the same amount thats includes the software? We are a software company but you can only obtain the software by buying the router. The router with the software is the product. We only have the one router with the software on. I don't think we could do that really but we haven't really looked at it. Link to comment Share on other sites More sharing options...
tyfeonas Posted February 6, 2016 Share Posted February 6, 2016 We are a software company but you can only obtain the software by buying the router. The router with the software is the product. We only have the one router with the software on. I don't think we could do that really but we haven't really looked at it. maybe the customer can return his router. (so he did not have two in the end) and he can buy another one buy paying the hardware only. this way your team will be sure is not a fraud and the customer dont have to pay again for all the amount. i think this will fair for both sides. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 10, 2016 Administrators Share Posted February 10, 2016 maybe the customer can return his router. (so he did not have two in the end) and he can buy another one buy paying the hardware only. this way your team will be sure is not a fraud and the customer dont have to pay again for all the amount. i think this will fair for both sides. I guess you're thinking about this with the point of view that the hardware may degrade over time so a factory new router freshly loaded with our software would be better? Routers are designed to be long lasting so I shouldn't think you'd ever really get to that point Link to comment Share on other sites More sharing options...
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