Raiden36 Posted January 27, 2016 Posted January 27, 2016 For awhile now I have been getting DNS errors after setting up a bridge connection with the Netduma and my ISP's Netgear. I've been trying to get into contact with an administrator but have no luck. Now my Netduma's interface is running slow as well. It's really frustrating having to deal with this alone and without any help. Also my router seems to be bricked after I pressed the reset button on the back of it. I've tried 192.168.1.1, 192.168.88.1 and http://r1 and none of those work.
Administrators Netduma Fraser Posted January 28, 2016 Administrators Posted January 28, 2016 Okay well lets deal with the brick issue first. Can you follow this guide please and see if you are able to access the interface
Raiden36 Posted January 28, 2016 Author Posted January 28, 2016 I tried that and I get this page here
Dillinger Posted January 28, 2016 Posted January 28, 2016 I get that from time to time when my laptop hasn't re-awoken and acquired my Duma over the always annoying Compost service. Are you hardwired or working over wifi? Can you hard wire it and see if it authenticates?
Raiden36 Posted January 28, 2016 Author Posted January 28, 2016 Yeah, I tried hard wiring and that's the message I get. This happened after I took my ISPs gateway (by pressing the reset button) out of bridge mode with the netduma so I could try to solve the slow interface issue. I couldn't access the geo-filter or congestion control page and the miscellaneous settings that you can untick would go back to being ticked when I would refresh the page.
e38BimmerFN Posted January 28, 2016 Posted January 28, 2016 Internet Service Provider and Modem Configurations What ISP Modem Mfr. and model # do you have? What ISP Modem service link speeds UP and Down do you have? If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>http://www.practicallynetworked.com/networking/fixing_double_nat.htmand http://computer.howstuffworks.com/nat.htm If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Disable any ISP modem WiFi and filters like firewalls and such. Prefered connection method with a ISP stand alone modem:ISP modem>R1router<>connected devices.Connection method with a ISP modem with built in router that can be bridged:ISP modem(bridged)>R1 router<>connected devices.Connection method with a ISP modem with built in router that can't be bridged:ISP modem(DMZ)>R1s WAN ip address placed in ISP modems DMZ<>connected devices to WRT router.
Raiden36 Posted January 28, 2016 Author Posted January 28, 2016 The modem provided to me by my ISP is a Netgear B90-7550 which is also a router, My UP speeds are 400 Kbps with a DOWN of 5.5 Mbps. I've tried bridging them through the ISP's modem but I am still unable to connect to the Netduma.
Administrators Netduma Fraser Posted January 29, 2016 Administrators Posted January 29, 2016 When you reset from the back did you hear a beep? Someone had the same issue a few days ago and it turned out it hadn't been reset correctly so I would try and do another and then follow the brick guide or try to connect as normal.
Raiden36 Posted January 29, 2016 Author Posted January 29, 2016 Yeah, when I reset I hear a beep but I still can't connect to it.
Raiden36 Posted February 1, 2016 Author Posted February 1, 2016 I don't know if I'm supposed to bump this but is there anyway that I can get help with this? I haven't gotten a reply.
Asentrix Posted February 3, 2016 Posted February 3, 2016 Is there anyone that can help? Just a quick note mate , you typed "192.168.1.1" into your address bar , not " http://192.168.88.1" , can you try that? Also try http://r1/, are you using an ethernet cable to check btw?
Raiden36 Posted February 3, 2016 Author Posted February 3, 2016 Thank you for taking the time to reply Yeah, I've used both of those to check and I get that image at the top of the thread but instead of it saying "Connection has been reset", it will say "Address is unreachable".
Asentrix Posted February 4, 2016 Posted February 4, 2016 Thank you for taking the time to reply Yeah, I've used both of those to check and I get that image at the top of the thread but instead of it saying "Connection has been reset", it will say "Address is unreachable". Have you got any other router / modem other than the one you currently connect your netduma too? Maybe a relative could let you borrow theirs? Also have you ensured that there's no damage to the ethernet cable that links the netduma to your other router / modem? if you can't see any noticeable damage , try using an alternate ethernet cable and see if it fixes the issue Last but not least , do you see an exclamation mark on your connection icon on PC? If so , when right clicking / troubleshooting , does it attempt to resolve the issue? Make note if it tries to fix any issues , post results here if you notice anything
Administrators Netduma Fraser Posted February 4, 2016 Administrators Posted February 4, 2016 Can you make sure your PC is connecting with automatic settings, is the wifi broadcasting at all?
Raiden36 Posted February 23, 2016 Author Posted February 23, 2016 Thank you for the help I've tried all of those and I am still unable to connect to the Netduma unfortunately
Administrators Netduma Fraser Posted February 24, 2016 Administrators Posted February 24, 2016 Can you please post here after reading the pinned thread http://forum.netduma.com/forum/66-request-1-on-1/
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