Manish0924 Posted January 25, 2016 Posted January 25, 2016 Last 2-3 days I can't access my congestion or host filtering tabs. Every time I click on it, it just keeps loading and loading. I tried with my iPad, and on laptop with chrome internet explorer, Mozilla Firefox, but nothing works. I have another thread open in which people are trying to help me with my lag problem, but how can I adjust setting if I can't access these 2 tabs. Please someone help, at this point I just regret purchasing this router ugh...
UK_Wildcats_Fans Posted January 25, 2016 Posted January 25, 2016 Have you tried rebooting the R1 via the settings or hard rebooting the R1 by removing power for 30 seconds?
Dillinger Posted January 25, 2016 Posted January 25, 2016 Are you on Wifi by any chance? Or are you attempting this hard wired to the device?
Netduma Staff Netduma Crossy Posted January 25, 2016 Netduma Staff Posted January 25, 2016 Are you on the latest version, 1.03.5m?
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 I have unplugged rhe router and try to reboot like that but still cant load. About the firmware it says you are already runnig the latest firmware, however in bottom it says R1 debug version 1.03.3 not 1.03.5 hows that?
PharmDawgg Posted January 26, 2016 Posted January 26, 2016 Sorry to say you're no not on the latest firmware. Would update asap. http://forum.netduma.com/topic/9124-major-router-upgrade-now-available-v-1035/?fromsearch=1
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Please tell me how i do that, sorry im new to all this. Thank younin advance
PharmDawgg Posted January 26, 2016 Posted January 26, 2016 I just edited the previous post. There is a link to the firmware. Please follow directions closely and update wired and not wirelessly. Thanks.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Thanks a lot i will try this and get back to you!you are awesome
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 So should I update directly from my ISP modem to laptop?
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 I saved the file like in instruction then i browse and select it and click upgrade it says upgrade failed, please contact netduma with exitcode undefined. I connected directly from my ISP TO LAPTOP while doing this upgrade
PharmDawgg Posted January 26, 2016 Posted January 26, 2016 Unplug router for about 5 min and plug back up. Then go back to interface and see if the upgrade took any way.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Yes im connected modem to r1 router to my laptop, all wired and getting messege when trying to update - upgrade failed with exitcode 2. What should i do please. How can downloading an update be this hard
PharmDawgg Posted January 26, 2016 Posted January 26, 2016 Please power down as directed in previous post. Make sure to use chrome or firefix browser as well. Internet explorer does not work well with the router. Thanks.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Yes i powered down for 5 minutes and using chrome still getting upgrade failed with exit code 2.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Is there a number or something i can call or talk to someone directly. This is so not fair followed their instuction and still cant get it to work. I just want to talk to someone over phone who can help Me please someone
PharmDawgg Posted January 26, 2016 Posted January 26, 2016 Usually it is a lot easier than this but do not worry they can get you up an going. Theyre located in London so currently they are not in the office. But they will see this post in the am. Sorry for any inconvenience. Unplugging the router usually fixes that code. Have you tried factory resetting the router then trying to upgrade again. Just a suggestion. There is no phone support only forum support.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Yes i read in another post suggesting factory reaet so i went ahead and did that but still same error. I appreciate ur help its just not my day or luck.
Manish0924 Posted January 26, 2016 Author Posted January 26, 2016 Hi can someone please help me upgrade to the new firmware please
Netduma Staff Netduma Crossy Posted January 26, 2016 Netduma Staff Posted January 26, 2016 Hi can someone please help me upgrade to the new firmware please Fraser should hopefully respond later today telling you what to do to be able to upgrade
Administrators Netduma Fraser Posted January 27, 2016 Administrators Posted January 27, 2016 I'll PM you for some info
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