Redflame

Fantastic, appreciate you coming back to us, you're very welcome!

Hey Fraser
Everything is working as it should. 
thanks for your support and patience with my issues.
 

That's really great to hear, thanks for updating with your experience!

It could still be the cloud issue, in which case when it can be updated it should help with that but yeah if it happens again do raise a ticket with them and see what they say

I won't get any new information over the weekend so Monday would be better to check in

So Gear Of War Reloaded is right around the corner and the beta is live and I just wanna know if there will ever be a selection for Gear Of War? 

We will test the game, can't guarantee we'll have support for the beta specifically but when it is out properly we'll have it available (assuming it works)

We don't give out any ETAs but I think it will be coming, although I don't have the finer points on it It doesn't really matter as it should essentially disconnect everything from the internet when running the test, however if it isn't doing that then I'd suggest doing it idle.  It just forces a download of the Geo-Filter cloud database - you shouldn't ever really need to do it. It downloads the cloud automatically anyway.

As far as I am aware it doesn't specifically have the Steady Ping feature yet, Ping Optimizer is different yes, that's QoS essentially. I think what it means by stabilize in this instance is that the game will be prioritized and therefore stabilize it on your side, ensuring a stable ping - any spikes/jitter that is outside your network can still happen, likely what you're seeing with that brief spike

Nothing you need to do, I believe the team should be able to get an update out next week for it as long as EE are happy with that and it will download automatically from the cloud when ready

Thanks for the report, it sounds like the CoD service has become out of date, we can fix this via the cloud, I'll let the team know so they can sort that out. 

Good to hear. Yes the built in option on EE would be a good option too, you'll still have full use of the Geo-Filter on that one

Yes that is correct as far as I am aware.
Everything should still work fine if you choose to go the PPPoE route. If not let us know and we'll look into it, then in the meantime you could switch to the other setup (if you're not returning the hub) - maybe best if you are planning to return that to have a grace period just to check everything works as you expect with the R3 handling PPPoE.

I had spoken to BT Support early today they said the same. I did ask them about the vlan thingy as I read somewhere I would have to configure it, but they said my ONT will handle that.
I am grateful for the help and information 
 

The creds for BT are made up, as long as you pop it in the correct format:
Username:
[email protected]
Password: 
xxxxxxxx
(where xxx can be anything you want)
no VLANID required. 

I hope that helps. 
 
-Yoda