caipirinha

After so long with the netduma R2 and the xr1000 as well as the R3 router, i have decided that these routers are simply not worth it. The amount of software issues & lack of functional updates is unbearable. I have switched to Asus routers which has definitely been alot better (Asus ROG rapture GT-AXE11000 Running asusWRT Merlin software) this router has been 1000% better in every aspect and it was the same price as Netduma routers. I love the concept the the Netduma routers but the functionality and software support for these routers are none existent. Im not sure what needs to change with the Netduma team but the lack of support is not on my list of favorites. Among the lack of software support, these routers seem under powered and cooling efficiency is lacking especially when pushing these routers to the limit. Netduma we pay money for these routers we are expecting you guys to make a real effort in solving issues like QOS or even interface related issues. I have been watching the forums for awhile now and i have made the decision to no longer be a supporter or customer until there’s some sort of major overhaul with the software and the team working on this… granted nothing is perfect but an attempt to roll out updates or “hotfixes” would be appreciated by many, and the fact that there is no 3rd party software support or solution shows me that these devices aren’t as customizable as they may seem. Overall i am extremely disappointed with netgear(xr1000) and netduma(R2,R3) i have owned them all & the only reason anyone should look at getting this router is for the geo filter for blocking servers you don't want to connect to. Overall i give these products a 3/10 absolutely a waste of money. 

I normally don't like to girl dog and moan yet here I am.  Give us a status report, I am sure your project manager for the dev team has some idea of when things should be completed.  Do you even have a project manager?
What's been fixed?
What is still being worked on?
Why the hell is it taking so long?
All we get is "not giving ETA" "will be fixed in the next release" "we know what the problem is and will be fixed in the next release"
So I am very confused, how much time per day is being dedicated to fixing this mediocre router that I can only use one feature and that works 50% of the time.
 

You’re on an island of very few with that opinion.  Most owners seem displeased with the product.

In 1 week it will be 2 months without any new firmware and there are so many bugs and problems still unresolved. When will we become new firmware resolving minimal one bug or problem, it's incredible beeing so long period without any new firmware with so many bugs!!!!!!

Grab a UDM Pro and then just setup your XR1000 to run as just a geo-filter and Wi-Fi. The UDM-Pro has amazing SQM and gives me crispy hits all day long most of the time unless servers are trash lol.

"Making it a better product".  Those are his exact words Jinxer85..... and that same thing has been said since it's painful launch, but never a clear admission that it is not what was advertised.  You may well want to send it back as it will only let you down.  Just read the posts.  So many of us are stuck with this piece of tech that doesn't do anything as advertised and has vastly different results for each user.  I am stuck with it as I kept it way past the point of sending it back.  It sounds like YOU DON"T HAVE BE stuck with it.

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

Thanks @Netduma Fraser but I had already opened 2 posts regarding QOS complete with videos and all the information and tests that were asked of me, the last one with R3 from a month ago, you already told me that the situation will improve and the same thing was also with smartQos with r2 where I pointed out the problem with all the necessary tests but nothing has changed, beyond this I can't even update to 0.41 because even by splitting the wifi bands not all the devices are recognized for mirroring but I have them too already done all the necessary tests and qos doesn't work at all with twitch with a saturated bandwidth, to tell the truth it gives problems with all the streams which start to lose quality until they freeze as any download of some file from some client (xbox , steam, http etc) is launched it will always go at maximum speed instead of adapting, which doesn't happen with the fritzbox that I've had for 5 years, I really don't want to do the same things 100 times again (reset, check that IPv6 is off wan-lan, ppoe, cc etc which I have now learned by heart).
I will wait for the next firmware to see how things go and I hope you don't release it in a hurry and then cause other problems but that you fix the ones present which are really many, I think there's no point in having 100 things if only 10 of them work, better for this one point 1/4 of the things but that work.
For testing I put in a tp-link router that I had stopped for years just to test the qos and it works like a charm, I'm talking about a router from 6 years ago costing €30 and this is what makes me angry, a router costing €230 which it should be done specially to mitigate all the problems like qos, nat, ping etc but nothing works.

I will hope a „Netduma soon“ is not a „Blizzard soon“ 😉

My first gaming router too, my only advice about the R3 would be to return it now while you still can and MAYBE purchase it again after if/all the issues are resolved. 

I agree, but people are frustrated because the R3 was rushed to market with these issues.  So everyone’s kind of expecting that same rush to fix the issues that came with the rushed product.  We see the patient approach that is being taken after the product release, but I just think the patient approach to fixing the issues shouldve happened before the release.  I bit the bullet because I thought we were getting a finished product, not a standing beta, with new features and improvements to be added, not a series of bug fixes that make gaming worse… on a gaming router.
 
I have an active approach and read the forums to mitigate poor performance on the R3, imagine how many people have already shelved it and told their friends that it’s not worth it?  To get 0ms bufferbloat I have to disable the entirety of IPV6 on LAN/WAN among other things that are supposed to be game changing features.
Now that I know about Bufferbloat and QoS settings I can emulate that feature on most routers since I had to learn it because Ping Boost doesnt work.  Steady ping does the opposite of stabilize my ping in Fortnite, geofilter works on games that I don’t play, IPv6, upnp, and smartboost have to be disabled.  
 
The 200 dollar lesson in learning bufferbloat and how to manage network traffic to keep my ping low with multiple users hogging bandwidth was nice, but Ive started to see that is the only thing I am still using the R3 for, something achievable with any router with QoS settings.  
I think I am just done with Netduma products now.  
 

A piece of advice I will give to anyone reading these posts. 
Do not invest your money in this unfinished product!  
I have purchased many routers before, but this is the first one I have to be actively involved in a forum about features that were advertised and have not been delivered. 
Save your money if you don't have enough to spare.  These complaints are real and I honestly feel that nothing can be done to address them. 

@Netduma FraserI appreciate your help as always, but let’s be honest here. The R3 was released with core router features that simply don’t work. It was released too early. That coupled with the slow firmware releases and lack of transparency on what’s being addressed by the development team compounds this situation. I’ve been a long standing Netduma customer for a long time and firmware updates on DumaOS have been problematic for years, across the board. At this point, I’ve given up and swapped the R3. Simply too much tinkering that I need to do with port forward, IPv6 with congestion control,  Steady Ping not working with Warzone etc. Basically, I need to turn off all of the core R3 features, so I’m better off using my Asus router.

very bad product overall
now its just 200 usd toy for my 10 month old daughter who play with antenna's 
hilarious product and biggest mistake i have ever done for buying this router. 
i will never buy again a netduma router even they sell for free.
 
conclusion
never launch a product when it is not even useful to surf internet whereas you guys are claiming best gameplay with ping etc 
i feel like i got scammed lol........
 

I recently saw that the R3 dropped and it should have fixed all the weakness that the wifi has. but i'm very surprised that there is still no support for 2.5gb Wan and atleast 1x 2.5gb lan port since until the R4 would likely be 3 to 4 years down the line, but i degress.
 
When do we need to expect update OS 4.0 for Netduma R2? I expect it to be a couple of months because R3 needs to be sold, before starting to roll out eventually the update.
Will the update be for also Netduma R2 or it will never be available for the device we paid? Asking because last time I checked the beta updates for R2 were still 3.xxx updates. If not I will probably jump the boat and go back to the Edge Router which I still own.
 
Before hitting me with "We have no current informations or ETA if or when the update will reach R2" ask the developer team since you are in touch and they definitely have already roadmap for all the Netduma products.
We as costumer paid for your products, atleast we deserve some clarification if the OS 4 will reach our R2...

I’ve been using beta firmware 3.3.142 for the past 2 hours.
I think we have something very good here.
So many things works great.
Keep up the good work.

Thank you so much @fraser.