Jump to content

mannrs

Telstra Staff
  • Content Count

    24
  • Joined

  • Last visited


Reputation Activity

  1. Like
    mannrs got a reaction from Netduma Fraser in The option to pause game optimiser is no longer there   
    Hi @Inspectah, I checked on your device again today and looks like it actually upgraded on its own accord.

    Its now on a version 18.1.c.0585 which is much better than what you were on previously and can see its letting you Pause again.  Over the next week or two it will make one more upgrade step overnight to our latest version thats being pushed out, 20.3.c.0329 - which you should notice a further improvement with the interface and traffic detection.
  2. Like
    mannrs got a reaction from Netduma Fraser in The option to pause game optimiser is no longer there   
    Hi @Inspectah, your device is actually stubbornly running a version behind so we'd like to force upgrade it - you'll be way happier with the interface and performance on the latest version.  It might take two reboots to do, so I didnt want to action it without confirming with you.  Got a preferred time(ish) for us to do that?
  3. Like
    mannrs got a reaction from Netduma Fraser in LH1000/ Arcadyan - Open Beta now open.   
    Hi @ShaneSmith, are you on one of our NBN connections? Sorry I had trouble ascertaining based on the device serial number alone, if you could send through PM your [email protected] ID i'll be able to check it out for you.
    But we're actually past the open beta period and have the product in market now, so if you have a NBN connection with your Telstra Smart Modem there, you can actually try the product with a 1mth trial live now - see https://www.telstra.com/game-optimiser for sign up instructions.
  4. Thanks
    mannrs got a reaction from Netduma Liam in Welcome R2 owners! We want your feedback!   
    Hi @Netduma Alex & @Netduma Liam, noticed a little typo on R2 3.0.205:  Help Menu > Support > "Help Canter"
  5. Like
    mannrs got a reaction from Netduma Fraser in Activated over a day ago and still not showing up anywhere at all   
    Hey @Inspectah,
    If you check out your http://mymodem.mymodem/ screen now, you should see Game Optimiser activated.  You'll see a completion email come through in next 24 hours, we're investigating why its been slow to complete on your service.
  6. Thanks
    mannrs got a reaction from Netduma Fraser in Can't Enable on Technicolor DJA0231   
    Hi @csd1uk, checking your modem you are good to go now with that version. However the reason you arent having success with the MyTelstra sign up this morning is there appears to be an outstanding/open order on your account - once that clears your activation request will be able to go through.
    However since you are flush with modem choices, I would actually suggest connecting your Arcadyan LH1000 device's WAN port to your connected Technicolor, and leave it overnight to upgrade.   The latest version 0.12.15r for Arcadyan is our latest public version, the Technicolor devices arent too far behind, a couple of weeks - but since you have a choice!
  7. Thanks
    mannrs got a reaction from petr in LH1000/ Arcadyan - Open Beta now open.   
    Hi
    @petr
    @Cameron
    @dougy4t
    @sabarblade
    @SaltySquirrel 
    We've upgraded your modem to the latest firmware, so you can get an early view of Game Optimiser.  If you werent activated before, we've manually activated Game Optimiser on your modem as well.  So note that an activation email will come through on November 10th, and from then you'll be able to cancel it (if you wish, hopefully not!) using your MyTelstra app.
    Your modem login screen should now show Game Optimiser as Active, check out the user guide to get started: https://www.telstra.com/game-optimiser-user-guide
    Ping me on here if you want it removed before then and let us know in the forums how you go with it. Cheers
  8. Thanks
    mannrs got a reaction from Cameron in LH1000/ Arcadyan - Open Beta now open.   
    Hi
    @petr
    @Cameron
    @dougy4t
    @sabarblade
    @SaltySquirrel 
    We've upgraded your modem to the latest firmware, so you can get an early view of Game Optimiser.  If you werent activated before, we've manually activated Game Optimiser on your modem as well.  So note that an activation email will come through on November 10th, and from then you'll be able to cancel it (if you wish, hopefully not!) using your MyTelstra app.
    Your modem login screen should now show Game Optimiser as Active, check out the user guide to get started: https://www.telstra.com/game-optimiser-user-guide
    Ping me on here if you want it removed before then and let us know in the forums how you go with it. Cheers
  9. Like
    mannrs got a reaction from SaltySquirrel in LH1000/ Arcadyan - Open Beta now open.   
    Hi
    @petr
    @Cameron
    @dougy4t
    @sabarblade
    @SaltySquirrel 
    We've upgraded your modem to the latest firmware, so you can get an early view of Game Optimiser.  If you werent activated before, we've manually activated Game Optimiser on your modem as well.  So note that an activation email will come through on November 10th, and from then you'll be able to cancel it (if you wish, hopefully not!) using your MyTelstra app.
    Your modem login screen should now show Game Optimiser as Active, check out the user guide to get started: https://www.telstra.com/game-optimiser-user-guide
    Ping me on here if you want it removed before then and let us know in the forums how you go with it. Cheers
  10. Thanks
    mannrs got a reaction from sabarblade in LH1000/ Arcadyan - Open Beta now open.   
    Hi
    @petr
    @Cameron
    @dougy4t
    @sabarblade
    @SaltySquirrel 
    We've upgraded your modem to the latest firmware, so you can get an early view of Game Optimiser.  If you werent activated before, we've manually activated Game Optimiser on your modem as well.  So note that an activation email will come through on November 10th, and from then you'll be able to cancel it (if you wish, hopefully not!) using your MyTelstra app.
    Your modem login screen should now show Game Optimiser as Active, check out the user guide to get started: https://www.telstra.com/game-optimiser-user-guide
    Ping me on here if you want it removed before then and let us know in the forums how you go with it. Cheers
  11. Like
    mannrs got a reaction from Cameron in LH1000 Arcadyan Open Beta?   
    Hi All,
    If you have an Arcadyan/LH1000 Smart Modem and one of the few that have managed to be able to prematurely activate Game Optimiser in MyTelstra; apologies - the first firmware version wasnt intended for customer use.  But since its activated on your device, we can put your device at the top of queue for new firmware rollout occurring in the next few weeks.  Just reply here with your devices serial number and note you were able to activate via MyTelstra,
    If you have an Arcadyan/LH1000 Smart Modem but havent yet been able to activate in MyTelstra; you will be able to from 10th November and access the 1mth trial.  But in meantime, if you reply here with your devices serial number and note you havent been able to activate via MyTelstra - I'll check out whether we can get you enabled early.
  12. Like
    mannrs got a reaction from Neo in LH1000 Arcadyan Open Beta?   
    Hi All,
    If you have an Arcadyan/LH1000 Smart Modem and one of the few that have managed to be able to prematurely activate Game Optimiser in MyTelstra; apologies - the first firmware version wasnt intended for customer use.  But since its activated on your device, we can put your device at the top of queue for new firmware rollout occurring in the next few weeks.  Just reply here with your devices serial number and note you were able to activate via MyTelstra,
    If you have an Arcadyan/LH1000 Smart Modem but havent yet been able to activate in MyTelstra; you will be able to from 10th November and access the 1mth trial.  But in meantime, if you reply here with your devices serial number and note you havent been able to activate via MyTelstra - I'll check out whether we can get you enabled early.
  13. Like
    mannrs got a reaction from Netduma Fraser in LH1000 Arcadyan Open Beta?   
    Hi All,
    If you have an Arcadyan/LH1000 Smart Modem and one of the few that have managed to be able to prematurely activate Game Optimiser in MyTelstra; apologies - the first firmware version wasnt intended for customer use.  But since its activated on your device, we can put your device at the top of queue for new firmware rollout occurring in the next few weeks.  Just reply here with your devices serial number and note you were able to activate via MyTelstra,
    If you have an Arcadyan/LH1000 Smart Modem but havent yet been able to activate in MyTelstra; you will be able to from 10th November and access the 1mth trial.  But in meantime, if you reply here with your devices serial number and note you havent been able to activate via MyTelstra - I'll check out whether we can get you enabled early.
  14. Thanks
    mannrs got a reaction from petr in LH1000 Arcadyan Open Beta?   
    Hi All,
    If you have an Arcadyan/LH1000 Smart Modem and one of the few that have managed to be able to prematurely activate Game Optimiser in MyTelstra; apologies - the first firmware version wasnt intended for customer use.  But since its activated on your device, we can put your device at the top of queue for new firmware rollout occurring in the next few weeks.  Just reply here with your devices serial number and note you were able to activate via MyTelstra,
    If you have an Arcadyan/LH1000 Smart Modem but havent yet been able to activate in MyTelstra; you will be able to from 10th November and access the 1mth trial.  But in meantime, if you reply here with your devices serial number and note you havent been able to activate via MyTelstra - I'll check out whether we can get you enabled early.
  15. Like
    mannrs reacted to Netduma Alex in Feature request: MAC address lookup to show device vendor ID instead of 'unknown' in DumaOS   
    I can confirm that our Nintendo Switch detection is a lot better in the latest internal build.
    As Fraser said, we are currently in the process of vastly improving our device detection. You should start to see a difference soon.
×
×
  • Create New...