Crozzy Posted August 16, 2015 Author Share Posted August 16, 2015 No im on ADSL... Okay I am sure my mate has a spare one but I only have the HH5 at the minute. Link to comment Share on other sites More sharing options...
Crozzy Posted August 16, 2015 Author Share Posted August 16, 2015 I can get my hands on a HH3? At the minute I have changed out the Ethernet cable running between the HH5 and the Netduma and No drop out as of yet but its very random when the drop outs happen so I will have to keep an eye on it tonight. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 16, 2015 Netduma Staff Share Posted August 16, 2015 HH3 is fine But you might want to see if changing ethernet has fixed it before you switch out the routers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 17, 2015 Administrators Share Posted August 17, 2015 Let us know how you get on with that. Also on the non game issue can ensure you follow this guide http://wiki.netduma.com/doku.php?id=why_can_t_i_see_anything_on_the_geofilterand go to settings > miscellaneous and tick auto/bleeding edge and click apply. Apply even if they're ticked already. Link to comment Share on other sites More sharing options...
Crozzy Posted August 22, 2015 Author Share Posted August 22, 2015 So the HH3 wouldnt even connect to the internet, not sure why. Changing out the ethernet cable also didnt work, I have tried the bleeding edge cloud setting just now but I am about to go out so I will have to update you on that again. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 22, 2015 Netduma Staff Share Posted August 22, 2015 I don't think this is a Netduma problem. As well as me having the problem with the HH5, a quick search would show others have had it. If you can't get the HH5 to work then you could try ringing BT and as for a HH4. Or buy your own modem/router (so not a BT one) Link to comment Share on other sites More sharing options...
Crozzy Posted August 23, 2015 Author Share Posted August 23, 2015 I get what your saying but I take the Netduma out of the system and it works completely fine on the HH5 so that would suggest its a Netduma issue. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 23, 2015 Netduma Staff Share Posted August 23, 2015 I get what your saying but I take the Netduma out of the system and it works completely fine on the HH5 so that would suggest its a Netduma issue. But you said the HH5 internet also goes down. Do you turn the Wifi off on the HH5 cause the drop outs only happened for me when I did that Link to comment Share on other sites More sharing options...
Crozzy Posted August 23, 2015 Author Share Posted August 23, 2015 Yes the Home Hub also goes down when the Netduma is in. If the Netduma isnt connect the HH5 never goes off (with-in reason obviously) Link to comment Share on other sites More sharing options...
Crozzy Posted August 25, 2015 Author Share Posted August 25, 2015 Just a little update, I have got BT to send me a new HH5 so I will see if this solves the issue. Here's hoping. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 25, 2015 Netduma Staff Share Posted August 25, 2015 Just a little update, I have got BT to send me a new HH5 so I will see if this solves the issue. Here's hoping. Ok, maybe it will be a newer model which doesn't have the problem Link to comment Share on other sites More sharing options...
Crozzy Posted August 25, 2015 Author Share Posted August 25, 2015 Not so lucky, plugged the Netduma in and within 2 hours it started to drop out again. I have currently taken the Netduma out of the system fully to see what the new router will do without the Netduma on. If this doesn't drop out then surely its a Netduma issue? If it does drop out do you have any suggestions? I will change the DLS wire and see if that has a fault in it somewhere but if that doesn't work then I am stuck. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 25, 2015 Netduma Staff Share Posted August 25, 2015 I honestly still believe that this could be a HH5 conflicting or issue with the Netduma. Can I just check, when the internet drops out, do you get a light come on the front of the HH and also the bar changes orange? If so that is exactly what happened to me but as soon as I used the HH4 the problem was fixed. Also maybe try switching the Wifi back on on the HH5 as for me (unless it was coincidence) the problem only happened when Wifi was off. Link to comment Share on other sites More sharing options...
Crozzy Posted August 25, 2015 Author Share Posted August 25, 2015 Yes thats exactly what happens. At the minute I am testing my adsl wire, as when I unplugged the Netduma this time the connection still dropped so I would say this is a BT issue now and not a Netduma. If this goes down again then I really do need to locate a HH4. Link to comment Share on other sites More sharing options...
Zennon Posted August 25, 2015 Share Posted August 25, 2015 Bt Huawei modems are very good I have one you can pick one up on ebay cheap much better than HH's though others may disagree Link to comment Share on other sites More sharing options...
Crozzy Posted August 25, 2015 Author Share Posted August 25, 2015 Bt Huawei modems are very good I have one you can pick one up on ebay cheap much better than HH's though others may disagree I have one of these lying around some where. Should I completely take the HH5 out of the system and just use this to then go into the Netduma? Thank you for the support guys just want to get this fixed and when on the phone to the guys at BT its like speaking to a brick wall. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 25, 2015 Netduma Staff Share Posted August 25, 2015 I have one of these lying around some where. Should I completely take the HH5 out of the system and just use this to then go into the Netduma? Thank you for the support guys just want to get this fixed and when on the phone to the guys at BT its like speaking to a brick wall. Yeah, you can do that - it would definitely be better as Zennon said than any HH Link to comment Share on other sites More sharing options...
Zennon Posted August 25, 2015 Share Posted August 25, 2015 If you have one already that's great, try it out Link to comment Share on other sites More sharing options...
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