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This Router Is Really Starting to peave me Off


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5 replies to this topic

#1
Durty

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This thing was 300 dollars. 300. Just stop and think about that before you read further. 300  dollars. Every single night i have to reset my router 5 or more times. It will disconnet wired devices. It says its working fine. It will only let me on Youtube, google, and this website. What the hell? This thing has given me nothing but issues since buying it. 300 dollars wasted. Also, a little fun fact, my ping has gotten worse ever since using this thing. Some gaming router.

 

 

Comment from Moderator:

EDITED DUE TO THE USE OF FOUL LANGUAGE!!!!!



#2
Netduma Fraser

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I have sent you a PM with firmware to potentially fix your drop issues.

 

If you're having issues accessing websites then I think that's a DNS issue. Change DNS to Googles (8.8.8.8 & 8.8.4.4) or Cloudflare (1.1.1.1 & 1.0.0.1). 

 

If your ping is worse then it is not setup correctly. Please describe your physical setup and what devices are connected to. Your speeds, QoS settings and Geo-Filter settings. If you can include pictures that would be very helpful.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
neo2070

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contact Netgear for support or return it and get a replacement. It should still be under warranty.



#4
Killhippie

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This thing was 300 dollars. 300. Just stop and think about that before you read further. 300  dollars. Every single night i have to reset my router 5 or more times. It will disconnet wired devices. It says its working fine. It will only let me on Youtube, google, and this website. What the hell? This thing has given me nothing but issues since buying it. 300 dollars wasted. Also, a little fun fact, my ping has gotten worse ever since using this thing. Some gaming router.

 

 

Comment from Moderator:

EDITED DUE TO THE USE OF FOUL LANGUAGE!!!!!

I can connect to all sites fine, so as Fraser has said thats a DNS issue and not the routers, try the firmware that has been sent and factory reset the router then enter your settings manually not from a backup. If your ping is worse then that probably is a misconfiguration as mine is better and most people seem very happy with this device, but you will get good help here no matter what. If this fails it may be a faulty unit so last resort contact Netgear support, but the new firmware and changing your ISP's DNS should work. I will say I am in the UK and my ISP's DNS works fine but some people do have issues when changing routers which use a separate modem, and that's with routers other than this one too. Hope you get things sorted.



#5
minininja

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My only problem with this router and to be fair it is a giant one is the internet connection drops.  However they seem to think its an issue with the XBOX and other devices with some instant on feature where by as far as I can tell I don't own an XBOX and I am unsure if any other device I have wired up has such a networking feature?   I know the DBG firmware doesn't fix it.  I know for a fact that the Fibre modem does not go down or lose sync the router just thinks the modem is disconnected when its not.



#6
Netduma Fraser

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My only problem with this router and to be fair it is a giant one is the internet connection drops.  However they seem to think its an issue with the XBOX and other devices with some instant on feature where by as far as I can tell I don't own an XBOX and I am unsure if any other device I have wired up has such a networking feature?   I know the DBG firmware doesn't fix it.  I know for a fact that the Fibre modem does not go down or lose sync the router just thinks the modem is disconnected when its not.

 

I've sent you a PM in order to help collect more information.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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