Jump to content
tjhccp2

Uncaught ReferenceError: Chart is not defined

Recommended Posts

I have bitdefender and run the XR500 on Chrome.

 

I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything.

 

I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter.

 

I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe

Share this post


Link to post
Share on other sites

I have bitdefender and run the XR500 on Chrome.

 

I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything.

 

I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter.

 

I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe

 

Hi dhaddix1, this will all be resolved by Bitdefenders update which should be out within the next few days. I would recommend disabling Bitdefender until then so that you can continue to change settings on the router interface.

Share this post


Link to post
Share on other sites

Hi Dhaddix1 BD dev team found a bug in their software which is causing this issue.

 

They've fixed it now and are testing. An upgrade to BD will be pushed soon. We will let you know as soon as we hear it's pushed.

 

In the meantime is it possible to disable BD, or use a machine without it installed. We know it's not ideal and apologise for the inconvenience. However it is out of our control at the moment.

 

Thanks for understanding.

Share this post


Link to post
Share on other sites

I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so.

Share this post


Link to post
Share on other sites

I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so.

Any updates?  Still getting the error.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×