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How do we go about getting a refund?


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Posted

Live in washington state and keep getting put into east coast server! Why doesn't this thing work for $200+ dollars

  • Netduma Staff
Posted

You can see the returns policy here.

 

But why do you want to return it? Is something not working? All you need to do is make a thread and someone will help you if that is the case...

Posted

Saw I video about a problem, that sometimes it puts you into a differenct Location where you actually live, but that can be helped!

 

Maybe thats the case?

  • Netduma Staff
Posted

Strict mode is ticked and I'm at 0 PA

 

Can you take a screen shot of your whole GeoFilter page and post it here. Also what game are you playing?

Posted

Can you take a screen shot of your whole GeoFilter page and post it here. Also what game are you playing?

Black ops 3.im running 105up 10down

 

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  • Administrators
Posted

Can you make sure that is your console as well, confirm by matching the IP from device manager to the consoles network settings

Posted

Can you make sure that is your console as well, confirm by matching the IP from device manager to the consoles network settings

It's my xbox 1 i checked the IP

Posted

I've tried messing with bleeding edge ticked on and off and it doesn't change anything. Even if I'm put on a server less than a 100 miles my ping is still 60-100ms.

Posted

This may sound dumb, but have you done a hard reboot on both the Duma and your Xbox One? Hold down the power button on the Xbox One for about 8 - 10 seconds to do the hard reboot. I was having the same problem and did a hard reboot on both and it fixed the issue for me. Give it a shot!

Posted

thanks for the input Alex I have already tried that with no help! Unfortunately I don't think there is a easy fix at this point.

  • Netduma Staff
Posted

thanks for the input Alex I have already tried that with no help! Unfortunately I don't think there is a easy fix at this point.

 

There is no fix at the moment, but by the end of the week an update will be out to sort out this Bops3 issue. So if you wait until then it will be sorted....

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