samson878 Posted October 7, 2015 Share Posted October 7, 2015 Hi, A week back my netduma R1 router was working perfectly fine, one day i woke up and it was not working. As soon as I removed the R1 from the system the internet worked fine. I had an engineer out and he said that the router was faulty and to ask for a replacement. Thanks, Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 7, 2015 Netduma Staff Share Posted October 7, 2015 Hi Samson, welcome to the forum Does the router beep when you plug it in? Can you access the Netduma dashboard? Link to comment Share on other sites More sharing options...
samson878 Posted October 7, 2015 Author Share Posted October 7, 2015 When I plug the power into the router? And no i get no access to the dashboard or anything else via my browser. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 7, 2015 Netduma Staff Share Posted October 7, 2015 When I plug the power into the router? And no i get no access to the dashboard or anything else via my browser. Yeah, when you plug power in, any beep or lights? Also can you see the Netduma wifi? Link to comment Share on other sites More sharing options...
samson878 Posted October 7, 2015 Author Share Posted October 7, 2015 Green light is on next to the power. When all the cables were plugged in, it showed the wifi connection but you couldnt do anything. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 7, 2015 Netduma Staff Share Posted October 7, 2015 Green light is on next to the power. When all the cables were plugged in, it showed the wifi connection but you couldnt do anything. Ok, so you could connect to the Netduma Wifi? Link to comment Share on other sites More sharing options...
samson878 Posted October 7, 2015 Author Share Posted October 7, 2015 My macbook pro would not connect to it however other devices would but with the yellow triangle symbol. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 7, 2015 Netduma Staff Share Posted October 7, 2015 My macbook pro would not connect to it however other devices would but with the yellow triangle symbol. What about if you connect via ethernet, do you get the triangle symbol? Link to comment Share on other sites More sharing options...
samson878 Posted October 7, 2015 Author Share Posted October 7, 2015 It has limited connection so im assuming that is the same as the triangle symbol.(its on a newer OS) Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 7, 2015 Netduma Staff Share Posted October 7, 2015 It has limited connection so im assuming that is the same as the triangle symbol.(its on a newer OS) Ok, is that computer connecting via an Automatic IP? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 7, 2015 Administrators Share Posted October 7, 2015 Can you follow this please and see if you can access the dashboard this way http://wiki.netduma.com/doku.php?id=unbrick_router Link to comment Share on other sites More sharing options...
Pro Innocence Posted October 8, 2015 Share Posted October 8, 2015 I don't know if this helps but I had a similar issue beginning of the year,things would connect but no access triangle symbol and domestic a factory reset and all was fine ever since. Doesn't mean mine is faulty sometimes things just need a refresh. If all else fails I suggest doing a factory reset. I know you said you cannot access the duma dash, I couldn't either so I reset my laptop made sure Ethernet was connected and got into it that way then done the factory reset. Hope it helps .. Link to comment Share on other sites More sharing options...
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