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Sent out U.S. Version instead of UK


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Posted

Hi Everyone,

 

I ordered my netduma yesterday and it arrived today. When I got home and unpacked it I noticed that the power adapter is a U.S. Version and not UK (where I live) on the box it even says U.S. Is this correct do I have to go and buy and adaptor to use in UK mains?

  • Netduma Staff
Posted

Hi Danny :)

 

That shouldn't have happened I don't think. Fraser or Luke will be able to advise on what to do but I wouldn't worry - things like this get sorted pretty quickly :)

  • Netduma Staff
Posted

Thanks Crossy,

 

Was really looking forward to plugging in tonight and getting started

 

Yeah, it's annoying when that sort of thing happens when you're excited ;(

  • Netduma Staff
Posted

will Fraser or Luke reply to me via here or do I have to get in contact with them some other way?

 

 

One of them should reply here for you :) They'll probably ask you for your order number so you might want to post that here or if you'd prefer to keep it private you could PM it to one of them.

Posted

will Fraser or Luke reply to me via here or do I have to get in contact with them some other way?

Fraser is active here almost everyday and I suspect will be along shortly to help get you squared away.

Posted

Thanks Dillinger.

Yeah cheers - 

 

I don't know about over there, but here in the states we can pick up a voltage converter US to EU at local hardware shops.  Do you have anything like that over there?  If so, you could give it a try while you are waiting for the correct cable/router

  • Administrators
Posted

Hey Danny, sorry about that! We can get a UK power adapter shipped to you, if you can give me your order number either on here or via PM we can get it sent out to you tomorrow :)

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