Jump to content

Netduma keeps losing connection to the internet....


Recommended Posts

Posted

I keep having to hard reset my netduma as it keeps losing connection to the internet, I've swapped the Ethernet cable which is going into my home hub 5 and internet still keeps dropping. My home hub is working fine though if i plug any device into that it works fine without the internet dropping.

 

I've had the netduma for almost 2 months now and it's just now starting to act up.

  • Replies 99
  • Created
  • Last Reply
Posted

Go to settings>misc and uncheck wifi workaround then reboot and that should help.

Posted

Go to settings>misc and uncheck wifi workaround then reboot and that should help.

 

That's already been done. Just looking at my home hub. the netduma just disconnects itself from the internet. 

 

 

It will say on my home hub "not connected" then just disappear when i refresh the page, then i have to turn the power on and off on my netduma to re-establish a connection.  

  • Netduma Staff
Posted

That's already been done. Just looking at my home hub. the netduma just disconnects itself from the internet. 

 

 

It will say on my home hub "not connected" then just disappear when i refresh the page, then i have to turn the power on and off on my netduma to re-establish a connection.  

 

Do you get a red light come on on the HH and does the blue bar turn orange? :)

Posted

No my home hub is a constant blue steady connection, I now have my xbox one plugged into my home hub and when my netduma connection drops my xbox one still has has a internet connection. 

  • Netduma Staff
Posted

No my home hub is a constant blue steady connection, I now have my xbox one plugged into my home hub and when my netduma connection drops my xbox one still has has a internet connection. 

 

Could you try a different ethernet port on the HH?

Posted

It just happened again everything that's on the netduma just dropped yet everything on the home hub is still running fine.

  • Netduma Staff
Posted

When you lose connection, is it for both wired and wireless devices? And when it happens, if you go to the device manager, is there a number after 'WAN IP'?

Posted

Yeah there's an IP address, the same one that appears on my BT home hub, and yes the wireless also disconnects.

 

Just a quick question, if my netduma is faulty will it get replaced? i've only had it like 2 months. 

  • Netduma Staff
Posted

Yeah there's an IP address, the same one that appears on my BT home hub, and yes the wireless also disconnects.

 

Just a quick question, if my netduma is faulty will it get replaced? i've only had it like 2 months. 

 

Ok, but does the IP Address disappear when the disconnect happens?

 

I'm not sure but don't worry about that just yet - hopefully this is a software issue that can be resolved :)

  • Netduma Staff
Posted

I can't access the netduma when the internet drops on it

 

Oh, so even on a wired connection you can't access 192.168.88.1 when the internet drops?

Posted

Oh, so even on a wired connection you can't access 192.168.88.1 when the internet drops?

 

Yup, i have to hard reset it.

  • Netduma Staff
Posted

Yup, i have to hard reset it.

 

Is the Netduma in a well ventilated area? So there is no chance that it is over heating.

Posted

Yes, it had room to breathe it's on the same desk at my home hub. I'm also in a pretty cool room so i don't think it's an overheating issue. 

  • Netduma Staff
Posted

Yes, it had room to breathe it's on the same desk at my home hub. I'm also in a pretty cool room so i don't think it's an overheating issue. 

 

Ok. If you go to Settings >> LAN is the host IP still 88? I assume it is but someone else who had a similar issue found that theirs had changed to 1 and changing it back to 88 fixed the problem.

 

Could you try going to Settings >> LAN, WAN and Miscellaneous and disabling IPv6. If that doesn't work can you go to Settings >> WAN and set a static IP using these settings:

 

fc9ad378cebd4de5f1ad1ec53439aaea.png

Posted

Never mind it literally just dropped on me again 5 mins after i did all that. Should i try a factory reset?

  • Netduma Staff
Posted

Yes, you could try a factory reset. Make sure you do that from Settings >> Miscellaneous. Also, is the Netduma plugged into one of those multi power things? if it is could you connect it directly to a wall socket.

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...