zqa20 Posted September 5, 2015 Posted September 5, 2015 I keep having to hard reset my netduma as it keeps losing connection to the internet, I've swapped the Ethernet cable which is going into my home hub 5 and internet still keeps dropping. My home hub is working fine though if i plug any device into that it works fine without the internet dropping. I've had the netduma for almost 2 months now and it's just now starting to act up.
PharmDawgg Posted September 5, 2015 Posted September 5, 2015 Go to settings>misc and uncheck wifi workaround then reboot and that should help.
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Go to settings>misc and uncheck wifi workaround then reboot and that should help. That's already been done. Just looking at my home hub. the netduma just disconnects itself from the internet. It will say on my home hub "not connected" then just disappear when i refresh the page, then i have to turn the power on and off on my netduma to re-establish a connection.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 That's already been done. Just looking at my home hub. the netduma just disconnects itself from the internet. It will say on my home hub "not connected" then just disappear when i refresh the page, then i have to turn the power on and off on my netduma to re-establish a connection. Do you get a red light come on on the HH and does the blue bar turn orange?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 No my home hub is a constant blue steady connection, I now have my xbox one plugged into my home hub and when my netduma connection drops my xbox one still has has a internet connection.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 No my home hub is a constant blue steady connection, I now have my xbox one plugged into my home hub and when my netduma connection drops my xbox one still has has a internet connection. Could you try a different ethernet port on the HH?
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 already tried that Are you on the latest firmware version (1.03.4)?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 It just happened again everything that's on the netduma just dropped yet everything on the home hub is still running fine.
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Are you on the latest firmware version (1.03.4)? Yes, i'm on the latest firmware
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 this is what it shows on my bt home hub (lan 1 is my netduma), if i was to refresh that page it would disappear from the page until i hard reset my netduma. http://imagizer.imageshack.us/a/img673/5059/cXyspB.png
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 When you lose connection, is it for both wired and wireless devices? And when it happens, if you go to the device manager, is there a number after 'WAN IP'?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Yeah there's an IP address, the same one that appears on my BT home hub, and yes the wireless also disconnects. Just a quick question, if my netduma is faulty will it get replaced? i've only had it like 2 months.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Yeah there's an IP address, the same one that appears on my BT home hub, and yes the wireless also disconnects. Just a quick question, if my netduma is faulty will it get replaced? i've only had it like 2 months. Ok, but does the IP Address disappear when the disconnect happens? I'm not sure but don't worry about that just yet - hopefully this is a software issue that can be resolved
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 I can't access the netduma when the internet drops on it
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 I can't access the netduma when the internet drops on it Oh, so even on a wired connection you can't access 192.168.88.1 when the internet drops?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Oh, so even on a wired connection you can't access 192.168.88.1 when the internet drops? Yup, i have to hard reset it.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Yup, i have to hard reset it. Is the Netduma in a well ventilated area? So there is no chance that it is over heating.
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Yes, it had room to breathe it's on the same desk at my home hub. I'm also in a pretty cool room so i don't think it's an overheating issue.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Yes, it had room to breathe it's on the same desk at my home hub. I'm also in a pretty cool room so i don't think it's an overheating issue. Ok. If you go to Settings >> LAN is the host IP still 88? I assume it is but someone else who had a similar issue found that theirs had changed to 1 and changing it back to 88 fixed the problem. Could you try going to Settings >> LAN, WAN and Miscellaneous and disabling IPv6. If that doesn't work can you go to Settings >> WAN and set a static IP using these settings:
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 I'd already disabled Ipv6, but i've put in those IP's so i'll see how it goes.
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Never mind it literally just dropped on me again 5 mins after i did all that. Should i try a factory reset?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 http://imagizer.imageshack.us/a/img673/1971/gfx6Gi.png I'm back on my bt hub now but this is what happens when i try access the netduma when the internet drops on it (my PC was still connected to the netduma when i did this)
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Yes, you could try a factory reset. Make sure you do that from Settings >> Miscellaneous. Also, is the Netduma plugged into one of those multi power things? if it is could you connect it directly to a wall socket.
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 http://imageshack.com/a/img673/8352/5Jfa32.jpg ^ that image is showing that my xbox can't connect to the internet as it's hooked up to my netduma at the moment but you can see my Tv (which is actually my computer hooked up to my xbox input HDMI port) is connected fine (it's showing a twitch TV gears of war stream).
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