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Upgrade Failed: with exit code 2


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What happens when you click on Settings> Miscellaneous > Factory Reset?  Does it do the same thing that you showed in the video?  

Try the Factory Reset one more time for me if you don't mind.  Now there is a Reboot button next to it -- do not click that one.  And there is a reset button in the rear of the router -- do not every use that unless one of the administrator instruct you to.  

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