i can't enter the mobile app

[Mohamed87]

dear customer service 

i had an issue with the mobile app i can't access it several times per day and i must restart the ont and duma R3 router to access the app

my connection is dmz between 2 routers

[DARKNESS]

@Mohamed87Did you try login through browser instead and see if that works?

[Mohamed87]

i tried but it didn't work 

[DARKNESS]

@Mohamed87Did you try on desktop and see if it lets you log in normally? If you’re getting an error prompt, then post logs on the forum.

[Netduma Fraser]

Good advice above - what do you actually see when trying to access the interface from a web browser?

[Mohamed87]

this isnfrom mobile and same from desktop  

 

[Mohamed87]

diagnostic-report-2026-07-09T17_53_49.378Z.json