DumaOS not loaded yet! Don't worry we will redirect you shortly.

[Crazy Cat]

Good evening,

I'm having serious issues with my XR700, and I apologize in advance if this gets lengthy — I want to be as precise as possible.

Yesterday, after rebooting the router from the web interface (I was connected via Wi-Fi), I noticed I could no longer see my SSIDs in the network list (neither 2.4 nor 5 GHz — the 60 GHz I keep disabled). Going to the router, I noticed the Wi-Fi band indicator lights were not lighting up.

I could still connect to the internet via Ethernet cable; network settings and configurations were intact — the router simply stopped broadcasting Wi-Fi.

After multiple power cycles, the Wi-Fi lights never came back on and the SSIDs remained invisible. On top of that, I could no longer access the router's web interface — it kept showing "DumaOS is loading" indefinitely, no matter how long I waited.

I decided to perform a hard reset (I was running firmware XR700-V1.0.1.50-0626), but with no improvement. After the reset, the 60 GHz light came on (which, as mentioned, I normally keep off), but 2.4 and 5 GHz remained dark. After completing the initial setup wizard (setting password, selecting the WAN port, and choosing manual network configuration), upon returning to the router page I was greeted with a white page reading: "DumaOS not loaded yet! Don't worry we will redirect you shortly."

Suspecting firmware corruption, I accessed the advanced management page and flashed five different firmware versions, each preceded by a hard reset, but the outcome never changed:

• First I tried reinstalling XR700-V1.0.1.50-0626
• Then I attempted a downgrade to XR700-V1.0.1.36
• Then I tried XR700-V1.0.1.50
• Then XR700-V1.0.1.50-0626 again
• And finally today, as a last attempt, XR700-V1.0.1.34_Dumaos3.0_6

Across all attempts the result was always identical. Does anyone have any ideas?

Is there something I haven't thought of or don't know about that could be tried?

Thank you in advance to anyone reading this post who can lend a hand.

[Netduma Fraser]

It's a tricky one, I would have expected you to get access with what you've tried so far - the only thing that might have impacted it is if you were trying to access the interface quickly each time. Do this and hopefully it'll fix both issues: Connect via ethernet, disable the WiFi radios entirely so 2.4/5GHz wouldn't be able to broadcast then reboot from the interface, close the web browser/interface tab completely, wait 4 minutes then access (can you access properly yet?), then enable the WiFi radios, reboot from the interface, close the web browser/interface tab completely, wait 4 minutes then access - does the WiFi and interface access work then?

[Crazy Cat]

Hi @Netduma Fraser, how are you? Thanks for stepping in — I hadn't thought of that, I tried it but unfortunately still nothing.

Do you think it's a software or hardware issue? I really don't know what to make of it anymore. Do you have any other ideas, or is it time to replace it?

[DARKNESS]

@Crazy CatDid you access it while in Incognito Mode? Because it could just be a cache issue.

[Crazy Cat]

Hi @DARKNESS,

If you mean private browsing, yes. I tried 3 different browsers, both normally after clearing browsing data, and in private mode. But unfortunately nothing.

[DARKNESS]

@Crazy CatSo how exactly were you upgrading and/or downgrading? If it was through the interface, then my best advice would be to go the NMRPFlash route, as that wipes anything previously installed/conflicting and is really the best recovery method for Netgear products.

[Netduma Fraser]

19 hours ago, Crazy Cat said:

Hi @Netduma Fraser, how are you? Thanks for stepping in — I hadn't thought of that, I tried it but unfortunately still nothing.

Do you think it's a software or hardware issue? I really don't know what to make of it anymore. Do you have any other ideas, or is it time to replace it?

I think the above method will be your best course of action now. It's impossible to say really as both the software and the hardware are on the older side now.

[Crazy Cat]

Unfortunately nothing guys @DARKNESS @Netduma Fraser ,

first of all, thank you for stepping in and helping me — I wasn't familiar with the NMRP flash method via terminal. I did some research and tried it twice: the first time in the "standard" way, and the second time adding the NVRAM reset command to the command line.

If you can confirm — as I believe — that there are 2 chips handling the Wi-Fi radios (one for 2.4 GHz and 5 GHz, and the other for 60 GHz), I'm fairly certain the first one has failed. Please let me know if you can confirm this.

If that's the case, I don't think it's worth having someone replace it, given that we're talking about an ageing router.

In the meantime, has Netduma released anything — even just as a Netduma-branded device — that supports at least 2.5 Gbps?

It looks like I'm forced to replace it, so I'd at least like to make use of the bandwidth I have available. I'd be sorry to switch brands though — both because of you guys, who have always been kind and helpful over the years, and because I knew the OS practically by heart at this point, and I think it's a solid one.

[Netduma Fraser]

It's worth trying a few times as it's not always successful right away. I have seen 2.4 & 5GHz give out in the past while 60 still works so that is likely unfortunately.

We've not brought out our own router capable of those speeds at the moment sorry to say