DumaOS not loaded yet! Don't worry we will redirect you shortly.

[Crazy Cat]

Good evening,

I'm having serious issues with my XR700, and I apologize in advance if this gets lengthy — I want to be as precise as possible.

Yesterday, after rebooting the router from the web interface (I was connected via Wi-Fi), I noticed I could no longer see my SSIDs in the network list (neither 2.4 nor 5 GHz — the 60 GHz I keep disabled). Going to the router, I noticed the Wi-Fi band indicator lights were not lighting up.

I could still connect to the internet via Ethernet cable; network settings and configurations were intact — the router simply stopped broadcasting Wi-Fi.

After multiple power cycles, the Wi-Fi lights never came back on and the SSIDs remained invisible. On top of that, I could no longer access the router's web interface — it kept showing "DumaOS is loading" indefinitely, no matter how long I waited.

I decided to perform a hard reset (I was running firmware XR700-V1.0.1.50-0626), but with no improvement. After the reset, the 60 GHz light came on (which, as mentioned, I normally keep off), but 2.4 and 5 GHz remained dark. After completing the initial setup wizard (setting password, selecting the WAN port, and choosing manual network configuration), upon returning to the router page I was greeted with a white page reading: "DumaOS not loaded yet! Don't worry we will redirect you shortly."

Suspecting firmware corruption, I accessed the advanced management page and flashed five different firmware versions, each preceded by a hard reset, but the outcome never changed:

• First I tried reinstalling XR700-V1.0.1.50-0626
• Then I attempted a downgrade to XR700-V1.0.1.36
• Then I tried XR700-V1.0.1.50
• Then XR700-V1.0.1.50-0626 again
• And finally today, as a last attempt, XR700-V1.0.1.34_Dumaos3.0_6

Across all attempts the result was always identical. Does anyone have any ideas?

Is there something I haven't thought of or don't know about that could be tried?

Thank you in advance to anyone reading this post who can lend a hand.

[Netduma Fraser]

It's a tricky one, I would have expected you to get access with what you've tried so far - the only thing that might have impacted it is if you were trying to access the interface quickly each time. Do this and hopefully it'll fix both issues: Connect via ethernet, disable the WiFi radios entirely so 2.4/5GHz wouldn't be able to broadcast then reboot from the interface, close the web browser/interface tab completely, wait 4 minutes then access (can you access properly yet?), then enable the WiFi radios, reboot from the interface, close the web browser/interface tab completely, wait 4 minutes then access - does the WiFi and interface access work then?

[Crazy Cat]

Hi @Netduma Fraser, how are you? Thanks for stepping in — I hadn't thought of that, I tried it but unfortunately still nothing.

Do you think it's a software or hardware issue? I really don't know what to make of it anymore. Do you have any other ideas, or is it time to replace it?

[DARKNESS]

@Crazy CatDid you access it while in Incognito Mode? Because it could just be a cache issue.

[Crazy Cat]

Hi @DARKNESS,

If you mean private browsing, yes. I tried 3 different browsers, both normally after clearing browsing data, and in private mode. But unfortunately nothing.

[DARKNESS]

@Crazy CatSo how exactly were you upgrading and/or downgrading? If it was through the interface, then my best advice would be to go the NMRPFlash route, as that wipes anything previously installed/conflicting and is really the best recovery method for Netgear products.

[Netduma Fraser]

19 hours ago, Crazy Cat said:

Hi @Netduma Fraser, how are you? Thanks for stepping in — I hadn't thought of that, I tried it but unfortunately still nothing.

Do you think it's a software or hardware issue? I really don't know what to make of it anymore. Do you have any other ideas, or is it time to replace it?

I think the above method will be your best course of action now. It's impossible to say really as both the software and the hardware are on the older side now.