New R3 User (My Questions)

[alex.devine]

Hi Fraser,

Big thanks for the help on the EE thread over the last few days. I will keep posting in this thread with any questions and problems if OK?

Setup Questions:

My R3 is now set up correctly, I think.

I have my Ethernet from the wall > EE router > R3.

Connection Type: DHCP with ID's blank. Is this correct for EE fibre?

 

Questions about Geo Filter:

Please see my attached screenshot. Why is the GER server loading me into a game when it is outside my radius? This server is horrible for me when playing.

I know there is an ongoing issue with the UK server loading over in the USA, it was to be fixed today, is that done and do I need to resync the cloud?

 

Thank you.

[Netduma Fraser]

I don't know if that's what EE requires specifically but if you have internet with it set like that then it will be correct. For that issue you're seeing disable Geo-Latency in the Geo-Filter settings menu, also ensure you have Ping Assist set to 0-0. Then restart the game and try again.

[alex.devine]

Hi Fraser, thank you for your response. I disabled Geo-Latency as advised, but that makes the issue worse: the current bug has the UK London server showing in the US, and well, it just does not connect.

There was to be an update on Friday to fix. Did that get pushed out?

Other than the Geo Filter issues, the router is working perfectly. 

Edited December 8 by alex.devine
Typo Update

[Netduma Fraser]

Add that UK server to your allow list, you may need to do it a couple of times and it should be more consistent then until a cloud update can be done - there was an issue preventing them pushing the cloud which they're trying to resolve currently so it is a bit delayed

[alex.devine]

It seems the cloud may be live? All yesterday I had the London server over in the UK, and not one appeared in the US!

[Netduma Fraser]

Good to hear, do keep us posted, they can add/remove servers frequently so the sooner we know they've done that the sooner we can resolve

[juni717]

bonjour, Je suis débutent moi aussi et je voudrais savoir a quoi sert réellement le netduma.

Je l`ai devant moi et j'avoue que je suis perdu.

[Netduma Fraser]

1 hour ago, juni717 said:

bonjour, Je suis débutent moi aussi et je voudrais savoir a quoi sert réellement le netduma.

Je l`ai devant moi et j'avoue que je suis perdu.

Ultimately to give you the best connection possible when playing online. What are you lost with specifically? There are some guides here you can translate that may help: https://support.netduma.com/docs/dumaos-4/ 

There is translation on the router so once you've changed the interface language to French you can access the help for any page you're on by clicking  top right of the screen > help

[juni717]

1 hour ago, Netduma Fraser said:

L'objectif est de vous offrir la meilleure connexion possible pour jouer en ligne. Que rencontrez-vous exactement ? Vous trouverez ici des guides que vous pouvez traduire et qui pourraient vous aider :  https://support.netduma.com/docs/dumaos-4/ 

La traduction est intégrée au routeur. Une fois l'interface configurée en français, vous pouvez accéder à l'aide de chaque page en cliquant sur « Aide » en haut à droite de l'écran.

Je suis en France et j'essaye d'aller dans d'autres pays pour trouver des lobbys plus facile pour call of Duty et Rainbow six siège. Et sa na pas L'air de fonctionner.

[Netduma Fraser]

10 minutes ago, juni717 said:

Je suis en France et j'essaye d'aller dans d'autres pays pour trouver des lobbys plus facile pour call of Duty et Rainbow six siège. Et sa na pas L'air de fonctionner.

Disable Geo-Latency and Ping Assist, restart your gaming device and try again. Keep in mind to combat VPNs CoD have implemented a ping limit so depending on the location you're trying to force that could also be a factor.

[juni717]

Des fois sa fonction, d'autre fois non. Es que il Ya un forum ou je pourrais poser la question et me faire aider pour avoir de lobbys plus facile? Merci

[Netduma Fraser]

On 12/17/2025 at 1:30 PM, juni717 said:

Des fois sa fonction, d'autre fois non. Es que il Ya un forum ou je pourrais poser la question et me faire aider pour avoir de lobbys plus facile? Merci

Not sure what you mean but getting easier lobbies isn't the purpose of the router so it's not something we can specifically help with. Happy for you to make a topic on it if you like and see who comments, otherwise there may be other sites that can help instead.