Jitter

[Reykc9510]

Why does the jitter fluctuate from 730 to 10 pm ridiculously high? I called my internet provider.And they said that they don't throttle the internet.I have everything hardwired, although I don't lose my connection speed.The jitter is terrible. What can I do to fix it if anything?

[Tony]

@Reykc9510 Hey 👋 where do you live ? I have the same problem !!!! My jitter is high and my ping too and after 10 or 11pm it’s normal ! 

[Reykc9510]

My ping raises to but to terrible like the jitter,  I'm in Florida 

Edited Friday at 01:48 AM by Reykc9510

[DARKNESS]

@Reykc9510It should be straightforward to verify—schedule a tech appointment for the time the issue arises and demonstrate it using PingPlotter reports connected directly to the box, unit, ONT, or modem. How are you measuring jitter exactly?

[Tony]

@Reykc9510
My closest server is in Florida too … This problem appeared in April for me 

[Reykc9510]

On 9/21/2025 at 3:25 PM, Netduma Fraser said:

A picture of the broken antenna is what I was after. Email with your full name and I can look up the order that way

 

2 hours ago, Tony said:

@Reykc9510 Hey 👋 where do you live ? I have the same problem !!!! My jitter is high and my ping too and after 10 or 11pm it’s normal ! 

 

1 hour ago, DARKNESS said:

@Reykc9510It should be straightforward to verify—schedule a tech appointment for the time the issue arises and demonstrate it using PingPlotter reports connected directly to the box, unit, ONT, or modem. How are you measuring jitter exactly?

I called today an they told me its nothing on their end, i use bufferbloat. I have my laptop hardwired to the r3 router directly to an the ps5 

[Netduma Fraser]

I can say with 99.9% certainty that its peak time congestion, the more subscribers they have in one area the worse it will be. There isn't much you can do really as its on their side. Switching to an ISP that is less popular in your area would likely improve it but if you're in quite a built up area you may have the same issue.

[Tony]

@Netduma Fraser Salut Fraser ! Je pense qu’il y a un soucie avec les serveurs de Floride / Miami car moi je n’habite pas en Floride, j’habite aux Bahamas et par conséquent je n’ai pas le même opérateur internet que @Reykc9510 ! Il doit y avoir un soucie avec les serveurs , est ce possible ? Dans ce cas là il n’y a rien à faire ? 
Merci à toi Fraser 

[Reykc9510]

19 minutes ago, Tony said:

@Netduma Fraser Salut Fraser ! Je pense qu’il y a un soucie avec les serveurs de Floride / Miami car moi je n’habite pas en Floride, j’habite aux Bahamas et par conséquent je n’ai pas le même opérateur internet que @Reykc9510 ! Il doit y avoir un soucie avec les serveurs , est ce possible ? Dans ce cas là il n’y a rien à faire ? 
Merci à toi Fraser 

I cant understand what you wrote.

[Tony]

@Reykc9510 

Hi Fraser! I think there's a problem with the Florida/Miami servers because I don't live in Florida, I live in the Bahamas and therefore I don't have the same internet provider as @Reykc9510! There must be a problem with the servers, is that possible? In that case, is there anything we can do?

Thanks, Fraser

[Netduma Fraser]

7 minutes ago, Tony said:

@Reykc9510 

Hi Fraser! I think there's a problem with the Florida/Miami servers because I don't live in Florida, I live in the Bahamas and therefore I don't have the same internet provider as @Reykc9510! There must be a problem with the servers, is that possible? In that case, is there anything we can do?

Thanks, Fraser

It's not an issue specific to one internet provider, it could happen wherever you are if there are enough people in your area. It could also be that routing is redirected through a slower path at peak times but either way I don't think there is anything you can do on your side.