Support Manual - Ideas & Feedback

[Guest Netduma Fraser]

Hey guys, I'm going to be writing a complete manual for the router. So I'll be including as much information as possible. However, you are the ones that will be reading it so use this thread to give me ideas as to how to make it.

 

For example

 

1. Do you want it as a PDF file or as a page on our website?

2. How would you like the manual to be presented, do you want screenshots?

3. Do you want something for each section, e.g. Geo-filter section or more like a FAQ Or a bit of both?

 

I'll be reading all ideas and see how I can incorporate them into the manual. 

 

I will also be providing updates and snippets of the manual so you can provide feedback on that, see if theres anything i need to add or change. 

[AOrtiz]

Pdf with screenshots. Should be sections so you can go to them if you have a question.

[fuzzy clam]

Screenshots for sure as some people pick up more from pictures,me being one of them.And break down each section of the interface a section at a time.

[Netduma Crossy]

Yep screen shots are a good idea! Makes it much easier for people.

[Akic]

+1 for sections, it's the most logical layout and yes to screenshots too.  Not bothered about online or pdf

[daredaremotus]

maybe a "best practice" can be also a good point for the more popular games or consoles.

For instance, the experience & the forum learnt me to disable the geo filter before starting a lobby or inviting friends to a game on xb1 .. don't know if it's a mandatory rule but it avoids a lot of problems. It could be in a "tips & tricks" section of the manual for instance

 

a pdf version could be fine as far as i'm concerned !

 

peace