Slamchez Posted June 15 Author Share Posted June 15 Good news / Bad news Good news: We've passed two days and so far so good. Bad news: Even with the extended DHCP lease setting I've had things time out on the network. Most of them I'm able to go around and manually set the static IP on the client side (previously the IP was reserved in DHCP) and they reconnect with no issue. Unfortunately, some things like the Eufy security system (.90 and the thing I think may be part of the problem) won't grant me access to those settings that I can find. Will let this ride until other things start to drop as I'm wary of causing conflicts by turning DHCP back on if only to allow things like this to get a new lease. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 16 Administrators Share Posted June 16 That's very bizarre, the devices it happens to most often, are they left in an instant on/standby state at all? Link to comment Share on other sites More sharing options...
Slamchez Posted June 16 Author Share Posted June 16 Well after manually setting what I can it’s been fine. I think most things on the network do some kind of standby state and / or just appear constantly online on the router but they still timed out. iPads for example. But some do drop off and come back. The consoles do this and so do the AppleTV devices. My gaming pc was off when the change was made and I power it down when I’m not using it so that makes sense. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 16 Administrators Share Posted June 16 Yeah I think that's probably it as we have seen some issues with devices reconnecting in the past when in that state - I'll get the team to try and reproduce it Link to comment Share on other sites More sharing options...
Slamchez Posted June 16 Author Share Posted June 16 We're finally getting somewhere! I'm also going to continue to let this ride until something I absolutely need no longer connects. I want to see if it still happens regardless of how the IPs are assigned. I'll know time is up on the elongated leases when things like my printer drop and don't come back. But we usually don't make it past the 7 day mark anyway. So maybe let it sit an extra day since everything that matters will be connected anyway. I feel like this might help narrow things down a little further too. It's still odd that this only happens to wired devices. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 16 Administrators Share Posted June 16 Great, do keep us updated! Yeah it is a bit strange, perhaps the port isn't waking up correctly, the team will check Link to comment Share on other sites More sharing options...
Slamchez Posted June 19 Author Share Posted June 19 Looks like we made it a little over 5 days. We just had a disconnect. Here's the logs and a screen shot of what was connected. R3 Logs 5-19-2024.txt R3_2024-06-19T05_33_16.791Z_logs.txt Link to comment Share on other sites More sharing options...
Slamchez Posted June 19 Author Share Posted June 19 Had *another* drop about 30 mins or so ago. Didn't grab a log file this time since we don't seem to be getting much from them. However, I did remember to grab a screenshot of the router traffic this time. While it's not much, it looks like a lot to me. The sudden spikes in "upload" traffic look suspicious. I could be wrong. The only person awake right now is me and I was doing some browsing. Otherwise mom was sleeping with the tv on which is the reason for the AppleTV traffic. Also, since it's late, I have not turned DHCP back on yet. Figured I would do that during the day tomorrow. Link to comment Share on other sites More sharing options...
Slamchez Posted June 19 Author Share Posted June 19 So, Just an update and another thought. I went ahead and re-enabled DHCP since I have stuff I cannot manually assign IPs to and disabling it didn't seem to help anyway. Given that I did not use QoS on the XR1000 I went ahead and turned off Smart Boost. That is the only real configuration difference between the R3 and the XR1000 other than I generally kept the 5g and 2.5 g WiFi separate. Will report back and post a log file if we have a disconnect. Here's hoping we cross the 7 day mark. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 20 Administrators Share Posted June 20 Thanks for this, I'll pass this on, fingers crossed that does help, it'll be a resource heavy feature so if anything would help that should. Link to comment Share on other sites More sharing options...
Slamchez Posted June 20 Author Share Posted June 20 No problem. I'm just trying to narrow things down. Also, I realized I forgot to completely change the date on the logs I posted the other day. I forgot to update the month in the file name from 5 to 6. Here is the same file with the correct date. These are the cgi-bin logs. R3 Logs 6-19-2024.txt Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Slamchez Posted June 22 Author Share Posted June 22 (edited) Just cut. Was dropped form a match of XDefiant. Here's the cgi-bin logs with todays date and the logs form the router. Re-enabled Smart Boost since that clearly was not it. Since there was mention in the thread that something may not be waking the port up correctly I moved the LAN cable from the dumb switch to router LAN port 2. Previously it was on 1. It almost always happens at an odd time like this... R3_2024-06-22T06_05_47.217Z_logs.txt R3 Logs 6-22-2024.txt Edited June 22 by Slamchez Added more info Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23 Administrators Share Posted June 23 That's very unfortunate but thank you for this, I will pass it on. I think we're getting very close now so hopefully won't be much longer before its all sorted. Link to comment Share on other sites More sharing options...
Slamchez Posted June 24 Author Share Posted June 24 No problem. There’s a couple more things I’m thinking I can try if it comes to it. One of them being putting what I can in the WiFi to see if the LAN crashes again. The WiFi might be more tolerant of the constant sleep/wake functionality of some devices. The absolute last being a full factory reset. You would think this would happen during the day when everything is active. Link to comment Share on other sites More sharing options...
Slamchez Posted June 26 Author Share Posted June 26 (edited) So we just had an outage again almost an hour ago. I've attached the logs as per usual. Standard log as well as cgi-bin. Changing ports was not the answer. Other than either a factory reset or to start picking apart my network I'm not sure what else to do. Oddly conditions on the network were busy but not much different than the usual time. Brother on Xbox playing a game and streaming to Twitch, Mom on iPad watching something, I was on my desktop Mac while downloading a file, the living room AppleTV was streaming YouTube TV (mom apparently left it on and nobody bothered to stop it). Difference between this and the usual time is that I wasn't gaming / Windows PC was off, brother was on Xbox (and streaming) and mom was on her iPad instead of her AppleTV. @Netduma FraserI feel like these are getting more frequent. Could this in any way be a hardware issue? I'm wondering because the frequency is starting to pick up and that's usually not a good thing. Also, is there anything in the logs that I can be looking for? I'm trying to nail down the possibility of a particular device causing this. R3 Logs 6-25-2024.txt R3_2024-06-26T01_17_03.354Z_logs.txt Edited June 26 by Slamchez Network conditions, added comment about looking for a particular deivce Achilles 1 Link to comment Share on other sites More sharing options...
Achilles Posted June 26 Share Posted June 26 Keep an eye on this - having the exact same issue. Slamchez 1 Link to comment Share on other sites More sharing options...
Slamchez Posted June 26 Author Share Posted June 26 (edited) I just followed up in your thread. The more information we collect and keep in one place the better. Edited June 26 by Slamchez Spelling Achilles 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26 Administrators Share Posted June 26 Thanks for posting in that topic with the answers to those questions, we'll get to the bottom of it! Link to comment Share on other sites More sharing options...
Slamchez Posted June 26 Author Share Posted June 26 You're very welcome. I'm just looking for any patterns and similarities between everyone getting hit with this issue. The memory leak suggestion also made me realize I've been looking at the router the wrong way. Do you buy chance know what the actual fix was for the Xbox issue in the XR500? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26 Administrators Share Posted June 26 45 minutes ago, Slamchez said: You're very welcome. I'm just looking for any patterns and similarities between everyone getting hit with this issue. The memory leak suggestion also made me realize I've been looking at the router the wrong way. Do you buy chance know what the actual fix was for the Xbox issue in the XR500? I don't no, I'm not a dev so I don't get told the technicals of individual fixes, might be worth doing what @Achilles is doing and seeing what the results are: Quote I've disabled the Always-on capability on my Series X, given it a full shutdown and rebooted the R3 Link to comment Share on other sites More sharing options...
Slamchez Posted June 27 Author Share Posted June 27 We did the PS5 first since it's used less. If/When it crashes again i'm going to also include the Xbox that actually gets used and sits in sleep mode. After that, AppleTVs. One by One. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28 Administrators Share Posted June 28 Great keep us posted! Link to comment Share on other sites More sharing options...
Slamchez Posted June 30 Author Share Posted June 30 Having an outage now. Sounds like it started about 45 mins ago. Xbox was in use streaming video and sleep/waking. I am able to ping the router form the laptop (direct wifi connection) however I am NOT able to ping the router form the Mac that is wired. R3 Logs 6-30-2024.txt R3_2024-06-30T15_44_51.059Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 30 Administrators Share Posted June 30 Do you use a switch by any chance? Proud R3 Owner 1 Link to comment Share on other sites More sharing options...
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