** Okay - A New annoying issue ** PC doesn't get recognized in R3

[DeeKay_FPS]

So I've been using the recent FW 4.0.41 , I did not face any issues for the last few days but since yesterday R3 doesn't recognize my PC ( Both wired and Wifi ). I tried connecting to a different internet and the PC is working as intended. Then I end up factoy resetting the R3 and it worked without any issues for few hours. And it happened once again. R3 doesnt show the PC and it was showing the status as ''PC offline'' under device manager. I'm not sure what to do. I did reset the router once again  it's working now but I'm not sure how to fix this. Please help

[DeeKay_FPS]

Just want to mention that my mobile and iPad connects to R3 during the issue. Its just my PC that doesnt connect to the router. I've also reserved an IP for the PC in R3. Strange one. 

[DARKNESS]

@DeeKay_FPSI would capture a log and attach it on the forum as there could be a possibility that it a drivers issue with your device. Do so when connecting and you should be able to see a response on the logs. To add did you try renewing dhcp on the PC?

[Netduma Fraser]

Okay so the PC actually doesn't have an internet connection through the router at all? Have you set any static/reserved information on the PC itself?

[DeeKay_FPS]

1 hour ago, Netduma Fraser said:

Okay so the PC actually doesn't have an internet connection through the router at all? Have you set any static/reserved information on the PC itself?

Yes , PC doesn't have an internet connection via R3, I also reserved an IP for my PC in R3. Nothing else was configuered on the PC itself. 

[Netduma Fraser]

Remove any reservations you've set for it, on the router and the device and then try connecting again please

[DeeKay_FPS]

Ill try this when the issue happens next time. As of now everything is working after factory resetting the R3. Much appreciate your quick replies.  

[DeeKay_FPS]

On 3/4/2024 at 10:23 PM, Netduma Fraser said:

Remove any reservations you've set for it, on the router and the device and then try connecting again please

@Netduma Fraser Unfortunately It happened once again. I was traveling due to work for 2 days and came back home to see my PC and mobile doesnt get recognized by R3. I had to remove the PC reserved IP. It's working now again. Is there any solution ? or Does it needs to addressed in a software update.  

 

[Krush]

Hi !
Just to be sure, are you using private wifi addresses on your devices?
This automatically changes the Mac of the device and the DHCP reservation no longer works...

[Netduma Fraser]

That's super weird because it sounds like the PC is actively trying to change its own IP/use another. Is the ethernet adapter set to use automatic?

[DeeKay_FPS]

9 hours ago, Fuzy said:

Hi !
Just to be sure, are you using private wifi addresses on your devices?
This automatically changes the Mac of the device and the DHCP reservation no longer works...

I just used the normal set up. PC is connected via ethernet cable. 

[DeeKay_FPS]

2 hours ago, Netduma Fraser said:

That's super weird because it sounds like the PC is actively trying to change its own IP/use another. Is the ethernet adapter set to use automatic?

It's not just my PC I couldn't connect my mobile either. IP address set to automatic. Here is a screen shot 

[Netduma Fraser]

Set a static IP there on the PC and set the same static IP for the PC on the R3, that way the PC should never try to get another and they'll match

[DeeKay_FPS]

37 minutes ago, Netduma Fraser said:

Set a static IP there on the PC and set the same static IP for the PC on the R3, that way the PC should never try to get another and they'll match

May I know what I should do for my mobile please ... 

[Netduma Fraser]

48 minutes ago, DeeKay_FPS said:

May I know what I should do for my mobile please ... 

The exact same please