Dm..

[TheTerpinator710]

I’ve sent a dm for help.. i see active mods.. can i get help!? Or I’m just gonna file a dispute with my bank regarding this router that decides to stop working right.. 

 

I have another issues with a list of others.. 

 

my router no longer wants to connect to my modem.. restored it a few times and no luck. 
 

was working fine yesterday!! Wtf. 

[TheTerpinator710]

Pics..

 

 

[Netduma Fraser]

Support is conducted via the forum not via PMs so you'll get much faster responses doing it this way. I can't see your screenshots, can you re-add them please?

[TheTerpinator710]

Just now, Netduma Fraser said:

Support is conducted via the forum not via PMs so you'll get much faster responses doing it this way. I can't see your screenshots, can you re-add them please?

Ill message support.. 

 

 

[TheTerpinator710]

Got a link for support?..

[DanologyUK]

12 minutes ago, TheTerpinator710 said:

Got a link for support?..

Post your issue on the forum (just like you did for this post) and someone will be able to help you. Ensure to detail the issue along with what you have tried to resolve the issue as just asking for "help" wont achieve a quick resolution. 

[TheTerpinator710]

7 minutes ago, DanologyUK said:

Post your issue on the forum (just like you did for this post) and someone will be able to help you. Ensure to detail the issue along with what you have tried to resolve the issue as just asking for "help" wont achieve a quick resolution. 

Or a mod can just help.. and point me to the right direction.. 🤷🏻‍♂️

[DanologyUK]

2 minutes ago, TheTerpinator710 said:

Or a mod can just help.. and point me to the right direction.. 🤷🏻‍♂️

A mod has already advised what you need to do above. You havent provided ANY details of the issues you are having and what you have tried. How can they help when you haven't told them?

[TheTerpinator710]

Just now, DanologyUK said:

A mod has already advised what you need to do above. You havent provided ANY details of the issues you are having and what you have tried. How can they help when you haven't told them?

I’ve provided lots of details with the issues I’m having.. this isn’t the first post I’ve made bud.. and I’ve done messaged the Admin.. 4 days ago.. and nothing back.. what more?! 
 

I’ve Done listed my issues.. if you’re not gonna help, move on. 
 

thanks. 

[TheTerpinator710]

And I asked the mod for a link for the support.. come again. 
 

thanks. 

[DanologyUK]

1 minute ago, TheTerpinator710 said:

And I asked the mod for a link for the support.. come again. 
 

thanks. 

The link for support is https://forum.netduma.com/forum/148-netduma-r3-support/

You then need to create a post, just like all the other users on here with the issues and what you have tried. The Mods or other users will then assist. 

[TheTerpinator710]

1 minute ago, DanologyUK said:

The link for support is https://forum.netduma.com/forum/148-netduma-r3-support/

You then need to create a post, just like all the other users on here with the issues and what you have tried. The Mods or other users will then assist. 

Thanks.. 

[TheTerpinator710]

28 minutes ago, Netduma Fraser said:

Support is conducted via the forum not via PMs so you'll get much faster responses doing it this way. I can't see your screenshots, can you re-add them please?

How many posts does one need to post about issues they’re having daily.. I need a rma at this point.. please direct me on how to do so.. 

 

a router should not have bugs ever single day.. this is outrageous.. and this is coming from someone who is not stupid either.. 

[DanologyUK]

2 minutes ago, TheTerpinator710 said:

How many posts does one need to post about issues they’re having daily.. I need a rma at this point.. please direct me on how to do so.. 

 

a router should not have bugs ever single day.. this is outrageous.. and this is coming from someone who is not stupid either.. 

How far did you look for returns before posting this? https://netduma.com/terms/

[TheTerpinator710]

1 minute ago, DanologyUK said:

How far did you look for returns before posting this? https://netduma.com/terms/

Doesn’t matter, if a tech can’t fit the issues themselves, then a RMA can be done.. 

 

 

[Netduma Fraser]

I mean doing what you've done now, creating a topic is the fastest way to get support. Do you have access to the R3? If so on the WAN page is it getting an IP address/does it say connected? Does the modem show it as a connected/attached device? In most scenarios if you reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes internet should be restored.

[TheTerpinator710]

Just now, TheTerpinator710 said:

Doesn’t matter, if a tech can’t fit the issues themselves, then a RMA can be done.. 

 

 

Hence the reason why I asked for a tech over the DM I sent to the admin.. so maybe if the admin would check their dm, I’d get somewhere maybe.. 

 

just a damn thought. 

[TheTerpinator710]

2 minutes ago, Netduma Fraser said:

I mean doing what you've done now, creating a topic is the fastest way to get support. Do you have access to the R3? If so on the WAN page is it getting an IP address/does it say connected? Does the modem show it as a connected/attached device? In most scenarios if you reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes internet should be restored.

New topic has been made.. 

 

No I can’t connect to the R3, can’t see the wans settings cause I can’t get in.. 

 

Ive factory reset it and it’s been sitting connected to the modem.. and nothing..

[Netduma Fraser]

What do you see when you try to access the R3? If you use the DumaOS app are you able to access that way?