Speed test & Ping optimiser

[Goodwinn20]

After doing the new update it’s not letting me do a speed test and ping optimiser? Does anyone know why this isn’t working? 

[Netduma Fraser]

What do you mean it's not letting you exactly?

[Goodwinn20]

Sorted it now had to do a factory reset?!

[Netduma Fraser]

Good to hear, there has been quite a few changes so I'd recommend doing it personally

[mcallisterbr69]

The speed test and ping optimiser has never worked for me still buged..... Still waiting for the update that fixes it but not happened yet.....

[Netduma Fraser]

9 minutes ago, mcallisterbr69 said:

The speed test and ping optimiser has never worked for me still buged..... Still waiting for the update that fixes it but not happened yet.....

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.

[ddotangel]

neither has worked for me since i bought the router not even once..

 

[Netduma Fraser]

34 minutes ago, ddotangel said:

neither has worked for me since i bought the router not even once..

 

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

[JRM2011]

My r2 (on early access firmware) and r3 speedtest do not work. 2 different isp's. Both modems in ip passthrough. Ping test only works sometimes.

[Spdsk8race]

Make sure you have speedboost turned on if you're trying to use ping optimize or speed test. 

[JRM2011]

Smartboost? Yeah, it's enabled and it just says "Starting speed test" and spins

[Netduma Fraser]

If the server is unavailable it may not work, if you try a few more times it should be successful

[mstutz2319]

2 hours ago, Netduma Fraser said:

If the server is unavailable it may not work, if you try a few more times it should be successful

What server does it use for speed testing? Mine doesn't work either; AT&T Fiber router in IP Passthrough mode.

[Netduma Fraser]

9 hours ago, mstutz2319 said:

What server does it use for speed testing? Mine doesn't work either; AT&T Fiber router in IP Passthrough mode.

It uses measurementlabs, if the main server is down and the backups are down it won't work

[ddotangel]

19 hours ago, Netduma Fraser said:

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

i have a netgear cm1200 my connection is cable coax to modem then netduma connected to it and everything connected to the netduma ive not dmz'd anything 

[Netduma Fraser]

1 hour ago, ddotangel said:

i have a netgear cm1200 my connection is cable coax to modem then netduma connected to it and everything connected to the netduma ive not dmz'd anything 

Do you get an error when trying to run the test at all?

[ddotangel]

yeah with speedtest says starting speed test but does nothing then gives 2 lines as my speeds. and on ping optimizer it says starting and does nothing then give same error both in attachments

[ddotangel]

21 minutes ago, Netduma Fraser said:

Do you get an error when trying to run the test at all?

yeah these below both will say starting test but nothing happens no graph or anything then these errors pop up

[Netduma Fraser]

28 minutes ago, ddotangel said:

yeah these below both will say starting test but nothing happens no graph or anything then these errors pop up

Have you factory reset since upgrading to this one? I would recommend it as there has been a lot of changes

[ddotangel]

yeah i factory rest twice

[Netduma Fraser]

Could you grab the log from when you run it and it fails please?

[ddotangel]

yeah, how do i do that?

[Netduma Fraser]

Go to Settings > Troubleshooting > Advanced

[ddotangel]

okay i did heres what it says

R3_2024-02-03T01_34_15.266Z_logs.txt

[Netduma Fraser]

Thank you, I will pass that onto the team and see if there is anything helpful there. In the meantime change Congestion Control manually in Ping Optimizer > Advanced.