wilhelminaputnam Posted January 30, 2024 Share Posted January 30, 2024 ""This Platform is not supported by DumaOS" Android app suddenly useless? Non-helpful error message claims unspecified platform newly unsupported. Which platform, and why, and why is this error message so pointlessly vague? R1 3.0.207 DumaMobile.Droid 1.2.1 Motorola G7 Power Android 10, build QPOS30.85-23-7 Attempted fixes: App cache and storage wiped App deleted Phone restarted App reinstalled Phone restarted Router restarted Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 30, 2024 Administrators Share Posted January 30, 2024 The platform would be your router, the R1, as it's an old version it's likely not compatible with the newest version of the app. I'll pass it onto the team to have a look at. Link to comment Share on other sites More sharing options...
jame0174 Posted February 1, 2024 Share Posted February 1, 2024 I'M getting the same message im using samsung fold 4 .Any way to fix issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1, 2024 Administrators Share Posted February 1, 2024 On 2/1/2024 at 3:26 AM, jame0174 said: I'M getting the same message im using samsung fold 4 .Any way to fix issue. Expand It would need to be an app update Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted March 24, 2024 Share Posted March 24, 2024 I was getting the same thing, just cleared the cache and storage of the app and it worked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2024 Administrators Share Posted March 24, 2024 We did do an update on the app recently so that'll be why, thanks for confirming! Link to comment Share on other sites More sharing options...
ryekye Posted March 24, 2024 Share Posted March 24, 2024 On 3/24/2024 at 9:57 AM, Netduma Fraser said: We did do an update on the app recently so that'll be why, thanks for confirming! Expand The app is messing up again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2024 Administrators Share Posted March 24, 2024 On 3/24/2024 at 3:02 PM, ryekye said: The app is messing up again Expand Could you be more specific on the issue please? Link to comment Share on other sites More sharing options...
ryekye Posted March 24, 2024 Share Posted March 24, 2024 On 3/24/2024 at 6:06 PM, Netduma Fraser said: Could you be more specific on the issue please? Expand Internal service error deleted cache and everything it's not working I'll try again and see what happens Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2024 Administrators Share Posted March 24, 2024 Are you able to access via a PC or is it just the app? Link to comment Share on other sites More sharing options...
ryekye Posted March 24, 2024 Share Posted March 24, 2024 On 3/24/2024 at 7:48 PM, Netduma Fraser said: Are you able to access via a PC or is it just the app? Expand I can see I'll let you know Link to comment Share on other sites More sharing options...
ryekye Posted March 24, 2024 Share Posted March 24, 2024 On 3/24/2024 at 7:48 PM, Netduma Fraser said: Are you able to access via a PC or is it just the app? Expand Nope both don't work gonna reboot if I have to keep rebooting I'm just gonna either go back ti my asus or use xr1000 till this is fixed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2024 Administrators Share Posted March 24, 2024 On 3/24/2024 at 8:49 PM, ryekye said: Nope both don't work gonna reboot if I have to keep rebooting I'm just gonna either go back ti my asus or use xr1000 till this is fixed Expand Okay so not the app specifically, hopefully will be resolved in this next firmware Link to comment Share on other sites More sharing options...
ryekye Posted March 24, 2024 Share Posted March 24, 2024 On 3/24/2024 at 10:15 PM, Netduma Fraser said: Okay so not the app specifically, hopefully will be resolved in this next firmware Expand Ok hopefully I've been enjoying the r3 I'm using my xr1000 in meantime! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ryekye Posted March 25, 2024 Share Posted March 25, 2024 On 3/24/2024 at 10:15 PM, Netduma Fraser said: Okay so not the app specifically, hopefully will be resolved in this next firmware Expand Hopefully the 3.3 beta comes out too Link to comment Share on other sites More sharing options...
T-sun Posted December 10, 2024 Share Posted December 10, 2024 finally at last the Duma OS is working properly i can now use the app but in the past i have not been using the app since that time whne the update was not released yet which is great thanks on the update for the app i have the same issue as the first post of this problem which is ""This Platform is not supported by DumaOS" as a user of Netduma R1 but i can access it through the PC which have no problem at all but the app itself was the problem in the past updates but now the update is now supporting the old R1 im happy to use it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 10, 2024 Administrators Share Posted December 10, 2024 I'll pass it onto the team to see if they can do that but I think the requirement for the app now might be or will be 3.3 and up Link to comment Share on other sites More sharing options...
Members Netduma Greg Posted December 19, 2024 Members Share Posted December 19, 2024 As long as your R1 is above DumaOS version 3, it should work. I'll test the app with an R1 tomorrow. Link to comment Share on other sites More sharing options...
Members Netduma Greg Posted December 20, 2024 Members Share Posted December 20, 2024 With the current release you can log in with an R1, although there are a few compatibility issues that I'm going to fix. Link to comment Share on other sites More sharing options...
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