wilhelminaputnam Posted January 30 Share Posted January 30 ""This Platform is not supported by DumaOS" Android app suddenly useless? Non-helpful error message claims unspecified platform newly unsupported. Which platform, and why, and why is this error message so pointlessly vague? R1 3.0.207 DumaMobile.Droid 1.2.1 Motorola G7 Power Android 10, build QPOS30.85-23-7 Attempted fixes: App cache and storage wiped App deleted Phone restarted App reinstalled Phone restarted Router restarted Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 30 Administrators Share Posted January 30 The platform would be your router, the R1, as it's an old version it's likely not compatible with the newest version of the app. I'll pass it onto the team to have a look at. Link to comment Share on other sites More sharing options...
jame0174 Posted February 1 Share Posted February 1 I'M getting the same message im using samsung fold 4 .Any way to fix issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1 Administrators Share Posted February 1 7 hours ago, jame0174 said: I'M getting the same message im using samsung fold 4 .Any way to fix issue. It would need to be an app update Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted March 24 Share Posted March 24 I was getting the same thing, just cleared the cache and storage of the app and it worked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24 Administrators Share Posted March 24 We did do an update on the app recently so that'll be why, thanks for confirming! Link to comment Share on other sites More sharing options...
ryekye Posted March 24 Share Posted March 24 5 hours ago, Netduma Fraser said: We did do an update on the app recently so that'll be why, thanks for confirming! The app is messing up again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24 Administrators Share Posted March 24 3 hours ago, ryekye said: The app is messing up again Could you be more specific on the issue please? Link to comment Share on other sites More sharing options...
ryekye Posted March 24 Share Posted March 24 45 minutes ago, Netduma Fraser said: Could you be more specific on the issue please? Internal service error deleted cache and everything it's not working I'll try again and see what happens Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24 Administrators Share Posted March 24 Are you able to access via a PC or is it just the app? Link to comment Share on other sites More sharing options...
ryekye Posted March 24 Share Posted March 24 55 minutes ago, Netduma Fraser said: Are you able to access via a PC or is it just the app? I can see I'll let you know Link to comment Share on other sites More sharing options...
ryekye Posted March 24 Share Posted March 24 59 minutes ago, Netduma Fraser said: Are you able to access via a PC or is it just the app? Nope both don't work gonna reboot if I have to keep rebooting I'm just gonna either go back ti my asus or use xr1000 till this is fixed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24 Administrators Share Posted March 24 1 hour ago, ryekye said: Nope both don't work gonna reboot if I have to keep rebooting I'm just gonna either go back ti my asus or use xr1000 till this is fixed Okay so not the app specifically, hopefully will be resolved in this next firmware Link to comment Share on other sites More sharing options...
ryekye Posted March 24 Share Posted March 24 1 hour ago, Netduma Fraser said: Okay so not the app specifically, hopefully will be resolved in this next firmware Ok hopefully I've been enjoying the r3 I'm using my xr1000 in meantime! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ryekye Posted March 25 Share Posted March 25 4 hours ago, Netduma Fraser said: Okay so not the app specifically, hopefully will be resolved in this next firmware Hopefully the 3.3 beta comes out too Link to comment Share on other sites More sharing options...
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