DumaOS app in IPhone 14

[Khalid]

Hi Everybody 

I have set my new R3 on my pc and it is working fine but I can’t login the R3 on DumaOs app as it is showing error same as picture attached 

so any help please .

[Netduma Fraser]

Uninstall the app then reinstall it and it'll work then

[Khalid]

Hi @Netduma Fraser

I have uninstalled and reinstalled but same issue 

first show option set as a new router 

then I chossed R3 

after that I chossed connect manually

finally the same error massege as mentioned 

[Khalid]

Only the app not working but it is working on my pc web browser and my phone google browser

[Netduma Fraser]

Is the phone directly connected to the R3 WiFi?

[Khalid]

Yes it is connected to R3 WiFi 

[Khalid]

Please see the steps in n pictures attached 

[Netduma Fraser]

What is the version number of the app? You should find this in your phone settings for the app

[Khalid]

I found this if it is correct one 

[Netduma Fraser]

The version should be 1.2.10 do you see that?

[Khalid]

I didn’t see that number only 40 

can you share the correct app on iPhone to download please

 

[DARKNESS]

@KhalidIf your using a vpn then your not going to be able to have access to the interference as I can access it myself through my mac and XS max with no issues

https://apps.apple.com/us/app/dumaos/id1532022492?platform=iphone

[Khalid]

Hi @DARKNESS

I am not using any vpn only I connect to R3 WiFi and now I found the version no which I downloaded before , it is 1.2.10

I tried again but didn’t work 

 

[DARKNESS]

@KhalidWhat version are you currently running on the R3?

[Khalid]

The latest one .40

[Khalid]

It may be help if I do factory reset for R3 and starting with iPhone app again ???

[DARKNESS]

@KhalidTry disabling private wifi address on ios wifi settings

[DARKNESS]

@Khalid

• If you haven't done a factory reset then you should as it gets rid old code that may cause issues
• Simple method R3 Go to Settings>Troubleshooting>Factory Reset

[Krush]

Just wait for Fraser to return! 😉

[Khalid]

@DARKNESS

I have done before  after Fw installing 

and tried now to disable private WiFi and same issue 

Thank you @DARKNESSfor all help steps 🙏🙏🙏🙏

[Netduma Fraser]

That is the correct app version, if you use the QR code method instead does that work?

[DARKNESS]

@Netduma FraserI think I figured out why he may have the issue it because he's not allowing local network access and it a bug in the app as well as if you don’t accept to give access to the local network then you can’t access the network through the app either manually/Scan code options. Also I got a bug crash giving access to the local network.
@KhalidGo to settings privacy & security>Local Network and allow DumaOS to have access.

sentcrash.log

[Netduma Fraser]

Ahh that's a good shout @DARKNESS, does that work for you @Khalid?

[Khalid]

Hi @DARKNESSand @Netduma Fraser

I will try later as I am out now and I will give feedback

 

[Khalid]

Hi perfect team 

Thank you 🙏 

now it is working as @DARKNESS instructions 

Thank you again @DARKNESSand @Netduma Fraser