Khalid Posted January 29 Share Posted January 29 Hi Everybody I have set my new R3 on my pc and it is working fine but I can’t login the R3 on DumaOs app as it is showing error same as picture attached so any help please . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 Uninstall the app then reinstall it and it'll work then Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 Hi @Netduma Fraser I have uninstalled and reinstalled but same issue first show option set as a new router then I chossed R3 after that I chossed connect manually finally the same error massege as mentioned Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 Only the app not working but it is working on my pc web browser and my phone google browser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 Is the phone directly connected to the R3 WiFi? Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 Yes it is connected to R3 WiFi Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 Please see the steps in n pictures attached Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 What is the version number of the app? You should find this in your phone settings for the app Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 I found this if it is correct one Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 The version should be 1.2.10 do you see that? Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 I didn’t see that number only 40 can you share the correct app on iPhone to download please Link to comment Share on other sites More sharing options...
DARKNESS Posted January 29 Share Posted January 29 @KhalidIf your using a vpn then your not going to be able to have access to the interference as I can access it myself through my mac and XS max with no issues https://apps.apple.com/us/app/dumaos/id1532022492?platform=iphone Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 Hi @DARKNESS I am not using any vpn only I connect to R3 WiFi and now I found the version no which I downloaded before , it is 1.2.10 I tried again but didn’t work Link to comment Share on other sites More sharing options...
DARKNESS Posted January 29 Share Posted January 29 @KhalidWhat version are you currently running on the R3? Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 The latest one .40 Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 It may be help if I do factory reset for R3 and starting with iPhone app again ??? Link to comment Share on other sites More sharing options...
DARKNESS Posted January 29 Share Posted January 29 @KhalidTry disabling private wifi address on ios wifi settings Link to comment Share on other sites More sharing options...
DARKNESS Posted January 29 Share Posted January 29 @Khalid If you haven't done a factory reset then you should as it gets rid old code that may cause issues Simple method R3 Go to Settings>Troubleshooting>Factory Reset Link to comment Share on other sites More sharing options...
Fuzy Posted January 29 Share Posted January 29 Just wait for Fraser to return! 😉 Link to comment Share on other sites More sharing options...
Khalid Posted January 29 Author Share Posted January 29 @DARKNESS I have done before after Fw installing and tried now to disable private WiFi and same issue Thank you @DARKNESSfor all help steps 🙏🙏🙏🙏 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 That is the correct app version, if you use the QR code method instead does that work? Link to comment Share on other sites More sharing options...
DARKNESS Posted January 29 Share Posted January 29 @Netduma FraserI think I figured out why he may have the issue it because he's not allowing local network access and it a bug in the app as well as if you don’t accept to give access to the local network then you can’t access the network through the app either manually/Scan code options. Also I got a bug crash giving access to the local network. @KhalidGo to settings privacy & security>Local Network and allow DumaOS to have access. sentcrash.log Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 Ahh that's a good shout @DARKNESS, does that work for you @Khalid? Link to comment Share on other sites More sharing options...
Khalid Posted January 30 Author Share Posted January 30 Hi @DARKNESSand @Netduma Fraser I will try later as I am out now and I will give feedback Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Khalid Posted January 30 Author Share Posted January 30 Hi perfect team Thank you 🙏 now it is working as @DARKNESS instructions Thank you again @DARKNESSand @Netduma Fraser Charlis Roye 1 Link to comment Share on other sites More sharing options...
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