PPPOe not working?

[pyroass]

Hi, @Netduma Fraserany advice? I cannot connect my pppoe after upgrade. 

[DARKNESS]

@pyroassDid you try re-entering your credentials and saving it?

[pyroass]

@DARKNESSyes, also factory reset

[Stilts29]

@pyroassI did a factory reset after upgrade and then entered same credentials as before update and it connected fine. 

[pyroass]

Also the port seems to be offline. 

[DARKNESS]

@pyroass

• WPS and USB won't light up unless there used though wps is not functional at the moment
• I would reset one more time and if there no changes let us know as fraser should be able to solve your issue if still occurs

 

[Netduma Fraser]

Reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes then see if you have internet then

[pyroass]

9 minutes ago, Netduma Fraser said:

Reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes then see if you have internet then

Seems i have the same issue @Netduma Fraser

I already implemented what you said. What should I do next?

[Netduma Fraser]

Is your ISP modem/router seeing the R3 as a connected device? What is the physical setup exactly?

[pyroass]

Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now

[SamT98]

33 minutes ago, pyroass said:

Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now

I had this issue when upgrading to .23. In the end I reverted back to older firmware done a full factory reset. Download .23 again then done another factory reset and it sorted out the pppoe issue for me. What I can understand from this is the set up part doesn’t always reset even after a factory reset. 

[Netduma Fraser]

44 minutes ago, pyroass said:

Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now

Great to hear it's working now, thanks for the update!

[Michu89]

@Netduma Fraser Hi can you and VLAN windows at the first configuration Window ? Curently when I do factory reset i have to skip all configuration and after that I can add VLAN nr on WAN advance option ( its stupid)

[Netduma Fraser]

26 minutes ago, Michu89 said:

@Netduma Fraser Hi can you and VLAN windows at the first configuration Window ? Curently when I do factory reset i have to skip all configuration and after that I can add VLAN nr on WAN advance option ( its stupid)

I have already passed this onto the team actually so they should get that resolved

[maiza]

pppoe connection is not working on my R3 too but my PPPOE connection working perfectly on my Asus RTBE88U router. I did reset my R3 and my modem multiple times but still not working 

[Netduma Fraser]

1 hour ago, maiza said:

pppoe connection is not working on my R3 too but my PPPOE connection working perfectly on my Asus RTBE88U router. I did reset my R3 and my modem multiple times but still not working 

What isn't working exactly, you can't make the connection or you get disconnects?