pyroass Posted January 27, 2024 Share Posted January 27, 2024 Hi, @Netduma Fraserany advice? I cannot connect my pppoe after upgrade. Link to comment Share on other sites More sharing options...
DARKNESS Posted January 27, 2024 Share Posted January 27, 2024 @pyroassDid you try re-entering your credentials and saving it? Link to comment Share on other sites More sharing options...
pyroass Posted January 27, 2024 Author Share Posted January 27, 2024 @DARKNESSyes, also factory reset Link to comment Share on other sites More sharing options...
Stilts29 Posted January 27, 2024 Share Posted January 27, 2024 @pyroassI did a factory reset after upgrade and then entered same credentials as before update and it connected fine. Link to comment Share on other sites More sharing options...
pyroass Posted January 27, 2024 Author Share Posted January 27, 2024 Also the port seems to be offline. Link to comment Share on other sites More sharing options...
DARKNESS Posted January 27, 2024 Share Posted January 27, 2024 @pyroass WPS and USB won't light up unless there used though wps is not functional at the moment I would reset one more time and if there no changes let us know as fraser should be able to solve your issue if still occurs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2024 Administrators Share Posted January 27, 2024 Reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes then see if you have internet then Link to comment Share on other sites More sharing options...
pyroass Posted January 27, 2024 Author Share Posted January 27, 2024 9 minutes ago, Netduma Fraser said: Reboot the modem, wait 2 minutes then reboot the R3, wait 4 minutes then see if you have internet then Seems i have the same issue @Netduma Fraser I already implemented what you said. What should I do next? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2024 Administrators Share Posted January 27, 2024 Is your ISP modem/router seeing the R3 as a connected device? What is the physical setup exactly? Link to comment Share on other sites More sharing options...
pyroass Posted January 27, 2024 Author Share Posted January 27, 2024 Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now Link to comment Share on other sites More sharing options...
SamT98 Posted January 27, 2024 Share Posted January 27, 2024 33 minutes ago, pyroass said: Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now I had this issue when upgrading to .23. In the end I reverted back to older firmware done a full factory reset. Download .23 again then done another factory reset and it sorted out the pppoe issue for me. What I can understand from this is the set up part doesn’t always reset even after a factory reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2024 Administrators Share Posted January 27, 2024 44 minutes ago, pyroass said: Yes, I was looking on the logs a bit. Every time was connected for 6 seconds and after drop the connection. Seems to be fine now Great to hear it's working now, thanks for the update! Link to comment Share on other sites More sharing options...
Michu89 Posted January 28, 2024 Share Posted January 28, 2024 @Netduma Fraser Hi can you and VLAN windows at the first configuration Window ? Curently when I do factory reset i have to skip all configuration and after that I can add VLAN nr on WAN advance option ( its stupid) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2024 Administrators Share Posted January 28, 2024 26 minutes ago, Michu89 said: @Netduma Fraser Hi can you and VLAN windows at the first configuration Window ? Curently when I do factory reset i have to skip all configuration and after that I can add VLAN nr on WAN advance option ( its stupid) I have already passed this onto the team actually so they should get that resolved Michu89 1 Link to comment Share on other sites More sharing options...
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