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Brazilian servers: Couldn't Ping Server.


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I don't know if there is anything that can be done by the NetDuma team, but the Brazilian servers apparently have some blocking for pings.

All Brazilian servers that I log into appear this way in Geo-Filter.

It reports that the ping has been stabilized, but does not display the stabilization graph.

Even if I allow the server, it always continues with this message: Couldn't ping server.

 

noping.jpg.df52f8162f29d8c5ff6d08d2387be4db.jpg

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From what I see, you are playing from PC, right?

Try the following; Remove your device from the geofilter, then go to device manager and set your PC as Xbox, go to the geofilter again and add the device again and turn on the game and try.

Since I have had it like this, all the games seem to show the ping well.

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8 hours ago, titofuenla said:

From what I see, you are playing from PC, right?

Try the following; Remove your device from the geofilter, then go to device manager and set your PC as Xbox, go to the geofilter again and add the device again and turn on the game and try.

Since I have had it like this, all the games seem to show the ping well.

Hi, thanks for the response.

I had already tried changing the device type to Playstation and it didn't work.

I still tried switching to Xbox and the graph still doesn't show:

xbox.jpg.32ed79de61a790219707b15883b61985.jpg

 

Even with the device enabled, it reports that it is stabilized, but the graph does not appear.

I just wanted the graph because I wanted to manually adjust Steady Ping to do some tests.

This problem only happens on Brazilian servers, on servers in Argentina, Chile and the USA the graph appears normally.

There's probably some kind of block on the servers here.

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22 hours ago, Netduma Fraser said:

Please do try the above, other than that we are working on Geo-Filter improvements still. 

Hi Fraser, how are you?

I had done the test using the PC as a Playstation and it didn't work.

Yesterday I saw another topic where a user gave the tip of setting the PC as a Games Console, I thought, it doesn't hurt to try.

I just made the change, tested it on a Brazilian server and voilà! The Steady Ping graph is appearing on 100% of servers now.

Here's a tip for anyone who has the same problem.

Thanks.

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