DeeKay_FPS Posted January 13 Share Posted January 13 I can't tell whats the issue whether software or hardware. But I'm gettting frequently disconnected from the internet and router restarts randomly every few hours. I can see my ISP router and WIFI is working fine. I'ts just the R3 randonly restarting. Link to comment Share on other sites More sharing options...
DARKNESS Posted January 13 Share Posted January 13 @DeeKay_FPSHave you tried doing a hard reset? if possible capture a log by going to Settings>Troubleshooting>Advanced>System Logs>Download Logs Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 13 Author Share Posted January 13 Am I supposed to download the log after the router restarts ? Link to comment Share on other sites More sharing options...
DARKNESS Posted January 13 Share Posted January 13 @DeeKay_FPSIf possible before it restarts but it doesn't generally matter as it can provide some info though did you try hard resetting the router? Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 13 Author Share Posted January 13 23 minutes ago, DARKNESS said: @DeeKay_FPSIf possible before it restarts but it doesn't generally matter as it can provide some info though did you try hard resetting the router? Yes - I did a hard reset after the 0.23 update. Link to comment Share on other sites More sharing options...
Fuzy Posted January 13 Share Posted January 13 Hi ! The best would be to wait for the R3 to reconnect to capture the logs! This will allow you to better understand the reasons for the breakdown you are experiencing! Can you tell us how your R3 is managed behind your ISP? (DMZ, ; DHCP ; PPPoE ; Vlan...) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Sounds like a potential power issue, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 13 Author Share Posted January 13 13 hours ago, Netduma Fraser said: Sounds like a potential power issue, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? I will try this and keep you informed. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 14 Author Share Posted January 14 On 1/13/2024 at 4:12 PM, Netduma Fraser said: Sounds like a potential power issue, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? I tried pluggin in the R3 direct to an outlet and my internet stopped working for few minutes again. I have a log with me. Is it safe to share it here or Should I DM you ? Please let me know Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15 Administrators Share Posted January 15 You can post it here that should be fine, thank you! Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 15 Author Share Posted January 15 R3_2024-01-14T20_21_20.088Z_logs.txt@Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15 Administrators Share Posted January 15 That's great thank you, I can't see anything there myself but I've passed it onto the devs for a closer look. In terms of the rebooting, has that stopped since plugging it direct to an outlet? Link to comment Share on other sites More sharing options...
DeeKay_FPS Posted January 16 Author Share Posted January 16 On 1/15/2024 at 9:40 PM, Netduma Fraser said: That's great thank you, I can't see anything there myself but I've passed it onto the devs for a closer look. In terms of the rebooting, has that stopped since plugging it direct to an outlet? Yes , No restart for the last two days. Only the random random internet disconnect. I also noticed when PC boots up it shows as unidentified network on windows then it it connects to internet after few minutes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 16 Administrators Share Posted January 16 Okay great, that's progress. Will get back to you once I know more about disconnects. We're aware of that issue and looking into it Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now