WiFi Issues

[Zac]

I created a topic earlier into the release where I noticed abnormal performance from the R3 compared to the XR1000 I was using.

I have since performed multiple tests in more detail to try and understand the problem. 

I am unsure if I have a faulty router, if it's firmware or if it's hardware related but there is a definite performance issue I am experiencing relating to wifi strength and wifi speed. 

Test Scenario:

I have a 1000/50 connection. Through Netduma speed test I am 947/47 which is the same result I was getting with my Xr1000 via ethernet.

Setup my R3 3 meters away (not near any walls, electrical devices or anything that would interfere with signal quality) 

Across 10 different tests (tested with various software) - I know Speedtest isn't the best test but it is good for a quick indicator of performance. 

I am able to 350 Mbps download and 31.1 upload with high jitter of 6 ms and loss of 0.36%

 

If I set up my Xr1000 In the exact same position.

across ten tests took the average result which was

717 mbps download, 36.3 upload,  3ms jitter, 0% loss.

 

Straight off the bat I am getting less then half the performance of download speed with double the jitter and strangely a loss%. 
 

Next issue is signal strength. 

Test scenario: 

I set up both my routers at other ends of my house in comparable positions. They are 15 meters apart I also swapped their positions to confirm consistency of results. I tested when being 2.5 meters away from each router in question. 

R3: When 2.5 meters away from the device and 15 meters away from the XR1000 I still have a stronger signal to the XR1000 this simply shouldn't be possible. 

The R3 has a connection signal strength at the very best of -53 DBM on the 2.4 GHz 

When compared to the XR 1000 it has -47 DBM while being 13 meters further away. 

 

The XR 1000 by comparison is -13 DBM on the 2.4 Ghz channel. and the R3 has -92 DBM 

 

On the 5 Ghz Band:

 

The R3 has -48 DBM the XR 1000 has -36 DBM

 

Even 15 meters away the XR 1000 is quicker even 15 meters away with a weaker signal then the R3. 

 

I don't know what is going on with the Wifi with the R3 if it's my specific unit or a firmware issue but something isn't right. 

I have tried putting the router in multiple locations, I have adjusted the antennas in multiple orientations including the two most common (all 4 straight up |||| to \||/ to _||_) I have tried different bandwidths and also tried various channels. On the 5ghz channel very few other networks around me penetrate into my house so there is very little interference. While 2.4 ghz is congested that doesn't change the results. 

Other issues noted: I have seen others report this issue but via ethernet upon waking my desktop from sleep it can take anywhere from 10-20 seconds for my computer to detect ethernet. 

Ethernet ping: With all the special features disabled I am getting about 2-3 extra ping in oceanic servers. I have pretty rock solid 5-6 ms on my xr1000 as I am located close to the servers in Sydney. On the R3 I get 7-8MS. (this is with ping optimiser / QOS and steady ping disabled)

I do have IPV6 Enabled on the R3 compared to disabled on my XR1000 as well.. it's been broken forever on that unit but I don't think that would have any significant or any impact at all on WiFi performance.

I don't want to call the unit broken I would much rather it's just a software/ firmware issue that can be resolved but I am happy to perform any test or try any suggestions offered to help fix this issue or at least identify what is causing the issue. 

Cheers,

 

 

[Netduma Fraser]

Thank you very much for the detailed testing and explanations, this is exactly the kind of thing we're looking for regarding this issue, I will pass this onto the team. The team are aware some people are experiencing less than ideal WiFi performance so it's something they're keen to resolve.

[Zac]

Hey Fraser,

Sorry for it being such a long post. Wanted to be as detailed as possible and include pictures this time. 
 

please if you want me to try anything or run any further tests let me know.

[Netduma Fraser]

Don't apologize, this is exactly the kind of the thing the devs need to see to be able to improve upon it. We will do!

[LuisAponte]

I’m having the exact same issues hopefully just a firmware update does the trick 🤞🏾

[Netduma Fraser]

8 hours ago, LuisAponte said:

I’m having the exact same issues hopefully just a firmware update does the trick 🤞🏾

I'm confident the team will be able to improve it!

[Zac]

Any updates on this Fraser? Would love to be able to use this router properly 

[Netduma Fraser]

Updates are coming, I don't know what order fixes/improvements are coming at the moment, depends on the difficulty of the issue/solution

[Zac]

14 hours ago, Netduma Fraser said:

Updates are coming, I don't know what order fixes/improvements are coming at the moment, depends on the difficulty of the issue/solution

I just don't know if my specific router is a faulty unit or if it can be fixed with firmware updates? Been a month since I had the router and wife is complaining about wifi not working in the house. So temporarily gone back to my xr1000 until wifi can be used but I really hope I don't have to wait 12 months with no updates addressing the wifi not working. I can live with the other bugs/ problems as I know they will get resolved over time.

But wifi being broken = wife angry XD

[Netduma Fraser]

On 1/17/2024 at 1:19 AM, Zac said:

I just don't know if my specific router is a faulty unit or if it can be fixed with firmware updates? Been a month since I had the router and wife is complaining about wifi not working in the house. So temporarily gone back to my xr1000 until wifi can be used but I really hope I don't have to wait 12 months with no updates addressing the wifi not working. I can live with the other bugs/ problems as I know they will get resolved over time.

But wifi being broken = wife angry XD

I don't think it's a faulty unit, pretty confident it can be improved with software changes. Shouldn't take that long at all!

[PharmDawgg]

Just wanted to add I tried using auto for channel and width selection but I don’t believe it is selecting the best options. 
For instance 5ghz was selecting 104/80 (channel/width) kept getting buffering with Disney+. Changed to 48/40(channel/width) and all is good. 
Also 2.4ghz was selecting 1/40. This did a better job at auto selecting but I did change it to 2.4ghz to a 20mhz width because the 5ghz was on a 40mhz width. 
One more thing I like to use the iOS wireless diagnostics for best wifi channel selections and it was giving me a best 5ghz channel of 144 or 165. And those channels are not available to me. 
 

[Zac]

2 hours ago, Netduma Fraser said:

I don't think it's a faulty unit, pretty confident it can be improved with software changes. Shouldn't take that long at all!

I really really hope so. The router seems awesome features wise but this wifi problem is really doing my head in. 

[Zac]

4 minutes ago, PharmDawgg said:

Just wanted to add I tried using auto for channel and width selection but I don’t believe it is selecting the best options. 
For instance 5ghz was selecting 104/80 (channel/width) kept getting buffering with Disney+. Changed to 48/40(channel/width) and all is good. 
Also 2.4ghz was selecting 1/40. This did a better job at auto selecting but I did change it to 2.4ghz to a 20mhz width because the 5ghz was on a 40mhz width. 
One more thing I like to use the iOS wireless diagnostics for best wifi channel selections and it was giving me a best 5ghz channel of 144 or 165. And those channels are not available to me. 
 

I have found no matter what router I have it’s always best practice to manually select channels. 
 

I use Netspot and if you look at it for long enough you will see most people just plug and play and their routers will constantly jump around channels seeking the best one and causing overlap/ interference.

you should manually inspect your wifi channels around you and select the one that stays quite. For me personally no routers around me seem to be able to use channel 100+ (I’m in Aus it’s different for each country because they use certain channels for aircraft radio/ military etc. called DFS channels.

router sometimes just disable these channels by default. In this routers case it’s the ones you mentioned I believe. 
 

so for me I set my main router 2.4 to channel 1, 20mhz width and 5ghz to channel 100,  80 width.

and I set my AP to 2.4 GHz channel 6, 20 and 5ghz to 36, 80

by setting 1/6 you avoid overlap (1,6 and 11 don’t overlap) and generally the best if uncrowded.

and by setting to 1 manually it moved the two people near me to channel 11.

 

Sorry long reply but in summary auto is never ideal because jumping around can cause huge lag/ buffers if your say streaming especially if lots of interference. 

[Newfie]

3 hours ago, PharmDawgg said:

Just wanted to add I tried using auto for channel and width selection but I don’t believe it is selecting the best options. 
For instance 5ghz was selecting 104/80 (channel/width) kept getting buffering with Disney+. Changed to 48/40(channel/width) and all is good. 
Also 2.4ghz was selecting 1/40. This did a better job at auto selecting but I did change it to 2.4ghz to a 20mhz width because the 5ghz was on a 40mhz width. 
One more thing I like to use the iOS wireless diagnostics for best wifi channel selections and it was giving me a best 5ghz channel of 144 or 165. And those channels are not available to me. 
 

149 and above are no longer DFS in the U.K. Handy channels on 80Mhz due to OFCOM removing the DFS requirements when 6E appeared. Thankfully I can access them and not had issues with clients either. 
 

Did you try 48 at 80Mhz? 

[Netduma Fraser]

4 hours ago, PharmDawgg said:

Just wanted to add I tried using auto for channel and width selection but I don’t believe it is selecting the best options. 
For instance 5ghz was selecting 104/80 (channel/width) kept getting buffering with Disney+. Changed to 48/40(channel/width) and all is good. 
Also 2.4ghz was selecting 1/40. This did a better job at auto selecting but I did change it to 2.4ghz to a 20mhz width because the 5ghz was on a 40mhz width. 
One more thing I like to use the iOS wireless diagnostics for best wifi channel selections and it was giving me a best 5ghz channel of 144 or 165. And those channels are not available to me. 
 

Thanks for the report, I will add that to the tickets open for WiFi.

[PharmDawgg]

2 hours ago, Newfie said:

Did you try 48 at 80Mhz? 

Will give it a try. 

[L0rd]

so just got the R3 today and yeah, i am having the same issues.

my 100€ tp link ax73 has better wi/fi.

r3 feels like a downgrade. are you able to fix this?

i am on .20 fw

 

[Netduma Fraser]

1 hour ago, L0rd said:

so just got the R3 today and yeah, i am having the same issues.

my 100€ tp link ax73 has better wi/fi.

r3 feels like a downgrade. are you able to fix this?

i am on .20 fw

 

See if these suggestions help:

• Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds
• Use a WiFi analyzer to find the least congested channel and change to that
• Experiment with the widths to see what gives better results
• Ensure it's in an elevated position - not on a metal surface
• Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible
• Set the antennae to this position _ | | _

We will be improving the WiFi where possible

[iOrcus]

@Netduma Fraser I didnt wanted to created a new topic just to ask you about this. but what its this lil check mark on the Geo-filter map when im searching for a game? 

[Netduma Fraser]

17 minutes ago, iOrcus said:

@Netduma Fraser I didnt wanted to created a new topic just to ask you about this. but what its this lil check mark on the Geo-filter map when im searching for a game? 

Its an allowed server, either done by yourself or done by us as it'll be required for online play.

You can see the legend for the icons by clicking the  and clicking legend by the way

[iOrcus]

7 minutes ago, Netduma Fraser said:

Its an allowed server, either done by yourself or done by us as it'll be required for online play.

You can see the legend for the icons by clicking the  and clicking legend by the way

thank you. 

[Unst4ble]

I recently bought the Netduma R3 and I am having the same problem, the signal is poor on my devices, any solution or my R3 is broken?

[Netduma Fraser]

5 hours ago, Unst4ble said:

I recently bought the Netduma R3 and I am having the same problem, the signal is poor on my devices, any solution or my R3 is broken?

Can you expand on what that means exactly? 

[Unst4ble]

I am having problems with the signal, it is poor in devices that are not in the same room as the router and if a device is behind a single wall it shows me that the signal is poor and when I test the connection to those devices I receive less than (100Mbps DOWNLOAD/20Mbps UPLOAD) in test connection, when I pay for 1000/30🫤

 

I connected everything correctly, follow the guide but I don't know if I'm doing something wrong or if it's a firmware problem or a router problem

+ I have the latest firmware installed in my R3

[Netduma Fraser]

32 minutes ago, Unst4ble said:

I am having problems with the signal, it is poor in devices that are not in the same room as the router and if a device is behind a single wall it shows me that the signal is poor and when I test the connection to those devices I receive less than (100Mbps DOWNLOAD/20Mbps UPLOAD) in test connection, when I pay for 1000/30🫤

I connected everything correctly, follow the guide but I don't know if I'm doing something wrong or if it's a firmware problem or a router problem

+ I have the latest firmware installed in my R3

Thanks for clarifying, are you using the singular WiFi SSID or have you split the bands? Try the following and see if you have a better experience after that:

• Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds
• Use a WiFi analyzer to find the least congested channel and change to that
• Experiment with the widths to see what gives better results
• Ensure it's in an elevated position - not on a metal surface
• Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible
• Set the antennae to this position _ | | _