pyroass Posted December 28, 2023 Share Posted December 28, 2023 Download/upload speed is around 900MB/s Old Router: Netduma R3: In the tests below all router functions are disabled. After doing this test I tried to do a ping optimezer but it doesn't work. It stays in loading and that's it. --> Geo-location doesn't always work from what I've tested. --> The LAN port loses connectivity. --> Ping to 8.8.8.8 is higher than the old router. --> SmartBoos doesn't work either. --> Ping stabilizer doesn't work when I enter EA FC 24 or if I manually give it any time of the day. Can a moderator connect remotely with me to at least fix the router response time? Make it more consistent? And maybe fix the ping problem? Stabilize it? Update1: I notice that the router loses connection very often. Update2: I tried again steady ping in 2 games in EA FC 24. even if I set 42 the value in game appears between 43-47, and on the router, the display shows 20. Also, if you use the ping on the heat map, I see most servers somewhere around 38-40 ping, but when I'm in the match the above situation happens. Update3: in version v4.0.20 it seems that ping stabilizer stays in loading until the error appears that this operation cannot be performed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 Are you using 3 different routers in sequence as that certainly won't be helping, especially if you haven't set the DMZ. How have you setup Congestion Control? As that would help in this situation. Could you expand on what you mean by the features not working exactly? We're aware Ping Optimizer/Speed test isn't 100% reliable at the moment, the team will be looking at that when they're back but it will still work at times. Does sound like Steady Ping raising the ping which is normal but you can disable it if you wish. I've sent you the .23 version that has some Geo-Filter improvements, I'd recommend factory resetting once it is complete. PharmDawgg 1 Link to comment Share on other sites More sharing options...
pyroass Posted December 28, 2023 Author Share Posted December 28, 2023 1 hour ago, Netduma Fraser said: Are you using 3 different routers in sequence as that certainly won't be helping, especially if you haven't set the DMZ. How have you setup Congestion Control? As that would help in this situation. Could you expand on what you mean by the features not working exactly? We're aware Ping Optimizer/Speed test isn't 100% reliable at the moment, the team will be looking at that when they're back but it will still work at times. Does sound like Steady Ping raising the ping which is normal but you can disable it if you wish. I've sent you the .23 version that has some Geo-Filter improvements, I'd recommend factory resetting once it is complete. Hello @Netduma Fraser, 1) Can you help me to setup the Congestion Control? Maybe here i did it wrong. i just put it on Always On .I'm using only 2 routers. Netduma and the provider one who is connected to the fiber. I tested with the old router and with NetDuma. maybe that's you think i'm using 3 routers. 2)Optimizer is not working, yes. Saw it in another threads and also the speed test. 3)Steady Ping should raise my ping and keep it constantly. When i'm playing EA FC 24 as an example, my usually ping is between 28-34 let's say. I put Steady ping on expert mode and on 40ping(ms). The problem is that it doesn't keep my ping constant at 40. it lets it fluctuate between 28-40 maybe even above. In some matches it doesn't even show up as stabilized in geo location if I look. Later edit: I saw that the ping is completly different between in-game and geo-location. If you want we can try to look togheter because maybe i'm not explaining too good and my english is not the best. Looking forward to your reply, thnaks, Pyro Link to comment Share on other sites More sharing options...
pyroass Posted December 28, 2023 Author Share Posted December 28, 2023 One more bug discovered. if I have geo-location active I can't see someone else's shared screen on PS5. Version .23 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 Have you got the R3 in the DMZ on the other router, if not how is that setup, modem/bridge mode? Are ALL devices connected to the R3? If it's not showing as stabilized then you will get the normal fluctuations of the game ping you would have seen without it. Steady Ping won't necessarily work for every game but we're working on expanding that as much as possible. The in game ping includes processing delay and so will be higher. All games have it but not all choose to include it in their ping calculation. If the in game is up to 30ms above that's okay, any higher than that indicates the server is under heavy load and it would be best to force a different server. Link to comment Share on other sites More sharing options...
pyroass Posted December 28, 2023 Author Share Posted December 28, 2023 1) Only my laptop and my Ps are connected to the R3. About configuration, I pulled the cable from the provider's modem to the R3.The strange part is that on R3 I have a ping in game around 44. If I use the old router I have between 28-34. 2)Does this option work for EA FC? 3)it does not exceed 30 ms compared to what I see on the router. The big problems are the spikes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 Does that mean there are other devices in your home connected to the ISP router? What is the ISP modem/router model? Depending on how it is setup it could be contributing to the higher ping From what I was told before Xmas CoD & Halo definitely work for it and other games might work with it. I've already mentioned to see if we can expand the compatibility. How did you setup Congestion Control? You have it on Always but have you adjusted the percentages at all? Try with 70/70 to start with and go from there Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 1)no other device connected. model: Huawei HG8143A5. But here it's a problem. because i have high latency only with R3.To be more clear -> a) Optic fiber -> provider router -> netduma r3 ->~40ms b) Optic fiber -> provider router -> old router -> ~28ms 3) Always on and i tryied everything between 55%-85% without success. Deasha 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 Is the R3 in the DMZ on the HG? Copy the MAC address of the old router and make the R3 use that, then reboot the router and see if it's better after that please Disrek 1 Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 what is exactly this DMZ? can we do it remotely? Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 I changed the MAC. no improment at all. same results. Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 One more thing, i don't know if this one is a server of EA FC 24. you should check because i never connect on it and it's 60km far away of me. Should be an idea to modify also the MTU? what's the default on the router? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 DMZ passes all traffic through to the device placed in it. Copy the WAN IP from the R3 WAN Settings page, access the ISP modem/router and enter it in the DMZ function there. So if that isn't done traffic could be interrupted which could cause the issue. Some servers are very hard to connect to or don't always appear to be connectable, I imagine they may be overflow servers so if the usual servers are under heavy load they can bring those online. You don't need to change MTU, it's probably 1500 the default. Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 PPPoE is it working? I'm trying to configure but without success. Still showing me offline. I tryied with the old one and it's tooking signal less than 1minute Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 58 minutes ago, pyroass said: PPPoE is it working? I'm trying to configure but without success. Still showing me offline. I tryied with the old one and it's tooking signal less than 1minute Yes PPPoE works, once set give the router a reboot Link to comment Share on other sites More sharing options...
pyroass Posted December 29, 2023 Author Share Posted December 29, 2023 @Netduma Fraser I did two tests. configured the provider's router in bridge mode. I configured PPPoE on NetdumaR3 and on an older Tp-link. 1) Provider router(bridge) -> Netduma-R3 = 42ms in EAFC24, 21ms to 8.8.8.8 2) Provider router(bridge) -> Tp-link = 31ms in EAFC24. 16ms to 8.8.8.8 The bad part is that with R3 the ping fluctuates from 35 to 42. With tp link it stays constant at 31. Played with the same frend in the same server to be sure of results. It's clear something bad happen with the R3 router in this moment. AsNCo and Deasha 2 Link to comment Share on other sites More sharing options...
pyroass Posted January 1 Author Share Posted January 1 In conclusion, after several tests, any game is absolutely horrible to play. With all settings on off your ping varies +-5ms, very noticeable. With steady of the ping jumps about 12ms and varies between -+3. a totally horrible experience under these conditions. when will there be an update to stabilize these problems? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 Sorry for the late reply, as you and others have mentioned there seems to be a higher/more unstable base ping when using the R3 that some people are experiencing. I've passed all my findings over to the team so they'll look into it as soon as they're back Deasha, iOrcus and AsNCo 2 1 Link to comment Share on other sites More sharing options...
pyroass Posted January 2 Author Share Posted January 2 one more thing that i saw it. when we are using steady ping, it's considering the ping from the game? or the ping from router? my R3 ping it's around 17ms. in game EA FC 24 i have around 29-31 fluctating. if i activate the steady ping on 18 or 19 my ingame ping will raise to 40-50. you should pass also this problem to dev. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 The ping to the server as we can't calculate the amount of processing delay the game may add. Are you using just the basic Steady Ping mode in that scenario? Link to comment Share on other sites More sharing options...
pyroass Posted January 3 Author Share Posted January 3 i tryied with both of them. Simple and expert. on simple mode it's much bad than expert. Link to comment Share on other sites More sharing options...
pyroass Posted January 4 Author Share Posted January 4 have we any update from dev team about all the problems related with the router? it's a bit crazy, more than 2weeks and we don't have any answer. it's like we pay for something that is not working. Link to comment Share on other sites More sharing options...
pyroass Posted January 4 Author Share Posted January 4 Also, from today, i cannot see anything in ping heatmap. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 4 Administrators Share Posted January 4 Steady Ping shouldn't affect the processing delay the game adds at all but if you feel it's adding too much ping and the benefit of stabilizing it is outweighed you can just disable it. It has been the holidays to be fair so the team have only just got back so will be working their way through all the reports. Clear your browser cache/cookies, does it show then? Link to comment Share on other sites More sharing options...
pyroass Posted January 4 Author Share Posted January 4 nop, i needed to reboot the R3 to see again the games. also now, after reboot, i have a new problem.Server from germany bypass what i want. Link to comment Share on other sites More sharing options...
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