Proud R3 Owner Posted December 23, 2023 Share Posted December 23, 2023 So I've mentioned this in another thread I created where I gave my first impression of the R3. This thread is exactly about the issue in the title. Every so often the LAN ports to the R3 just stop working. I don't get a "LAN cable unplugged" message so the devices still can see the connection to the router but they don't pull an IP and when setting a static IP the device still can't connect to the Internet or router. I woke up this morning to unhappy kids, lol, I took my laptop out and tried connecting directly to port 1 of the R3. The laptop was not able to pull an IP through DHCP automatically. I went ahead and gave the laptop a static IP and still could not connect to the router or the Internet. The only solution right now is to turn the router off from the button on the back and turn it back on. PharmDawgg 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2023 Administrators Share Posted December 23, 2023 I replied to your other topic but: Thank you for the logs, seeing a lot of DHCP messages as well as other logs a developer should look at. I have sent you a PM for a new firmware if you could try that please. Then factory reset after, I think if it's still an issue the following should be tried: Disable IPv6 in WAN/LAN followed by a reboot, if it continues: Disable DHCP and set reserved IP addresses for devices, if it continues: Make yourself accessible and I can remote in and enable remote logging which will give us more detailed logs for the team to look into Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 23, 2023 Author Share Posted December 23, 2023 Sure thing, I'll upload that then hard reset afterwards and let you know the progress. Thank you Fraser and stop working so hard, it's the holidays! 😋 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2023 Administrators Share Posted December 23, 2023 Great keep us posted! Haha I shall try! Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 23, 2023 Author Share Posted December 23, 2023 I uploaded and let the router start up. Once I was able to access the os and the Internet, I tried to do a hard reset by holding in the reset button for 30 seconds. Unfortunately all this did was restart the router as all my settings were still there. I went into settings>troubleshooting and did a factory restart (soft reset). I'm going to set the router up and then try doing a hard reset again. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 23, 2023 Author Share Posted December 23, 2023 Ok so after the soft reset and going through the setup wizard, I was able to do a hard reset. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 23, 2023 Author Share Posted December 23, 2023 I'm also going to keep the *.*.77.1 as it's not a big deal to have it different. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 23, 2023 Author Share Posted December 23, 2023 So the LAN hasn't given me any issues so far, I have noticed in PubG my latency has gone up to 90 - >100ms. Not sure if it has anything to do with the new firmware or not but I'll keep you posted. Probably play some other games soon so I'll check back later. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2023 Administrators Share Posted December 23, 2023 Okay that's good to hear, do keep us updated. The ping being higher is probably Steady Ping, we released a video recently on why it does this and how it works but you can disable it. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 24, 2023 Author Share Posted December 24, 2023 Came back from a nice dinner out with the family, kids were watching something on youtube on the living room tv and not 15 minutes later the internet went out on the hard wired devices. Here's a log. Sorry that new FW didn't solve the issue. I did disable IPv6 on WAN and LAN. I did not set static IPs for everything on the wired side coz that's just way too much tinkering around for the family holiday time I have. Anyway hope this log will help some. R3_2023-12-24T01_25_40.532Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2023 Administrators Share Posted December 24, 2023 Ah that is very annoying. Could you make yourself accessible and then I should be able to enable remote logging for you. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 24, 2023 Author Share Posted December 24, 2023 Sure no problem, whenever you're ready I'll be here bud. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2023 Administrators Share Posted December 24, 2023 Disable IPv6 in LAN/WAN, enable remote support in troubleshooting settings and ensure the ISP modem/router is in modem/bridge mode or has the R3 in the DMZ then post back here from a device connected to the R3. I can remote in at any time, you don't need to be active for me to do so. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 24, 2023 Author Share Posted December 24, 2023 My modem is a Motorola MB8611 so no router function to worry about on that. IPv6 is disabled on WAN/LAN and remote access has been enabled through the settings>troubleshooting menu (to allow for a technical support officer to access my router). 😁 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2023 Administrators Share Posted December 24, 2023 I wasn't able to access unfortunately, I think it's on my end/the router won't accept me in which case the team would have to update that access with a new update in January. Your log is really helpful though so I will give that to the team when they're back. Sorry I couldn't be of more help, if I think of anything else that might help I will let you know. Proud R3 Owner 1 Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 24, 2023 Author Share Posted December 24, 2023 That's ok Fraser you always do the best you can and I appreciate your efforts. I hope you and the NetDuma team have a good holiday over there! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2023 Administrators Share Posted December 24, 2023 Thank you, I hope you have a great holiday season too! Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted December 31, 2023 Author Share Posted December 31, 2023 Hey Fraser, you want me to keep IPv6 disabled in the WAN/LAN? Honestly since I have I haven't lost connection maybe that's the issue? Also I noticed I lost connection (WiFi and wired) when I would turn on Port Scan Protection. Anyway, just let me know what I should be doing. Have fun on NYE !!!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 1 Administrators Share Posted January 1 Ah okay that's very interesting, so it's literally been stable and up for over a week with it disabled? If so I think that is probably enough to pass onto the team though they may still want to access and have a look, I will let you know about that. Thanks for the update and Happy New Year! Proud R3 Owner 1 Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted January 1 Author Share Posted January 1 Happy New Year bud! Yes she's been pretty stable with ipv6 off WAN/LAN. I also went ahead and disabled STP since I don't really think I need it for my home network. So yeah, whenever you guys wanna break into my router and take a look you're more than welcome. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
therealzome Posted January 3 Share Posted January 3 I’m having the same issue, my Lan Port 2 is showing as No device even though a device is online and connected to the internet through that port. Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted January 3 Author Share Posted January 3 4 minutes ago, therealzome said: I’m having the same issue, my Lan Port 2 is showing as No device even though a device is online and connected to the internet through that port. My issue was a little different. I could connect to the router wirelessly and all the ports show green connected. Unfortunately the devices connected to those ports couldn't connect to the R3 admin page or the Internet even after giving devices a static IP...BUT the wireless side would still work normally. After upgrading to .23 FW, doing a hard reset and disabling ipv6 on WAN/LAN, I haven't had that issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 4 Administrators Share Posted January 4 On 1/3/2024 at 4:42 PM, therealzome said: I’m having the same issue, my Lan Port 2 is showing as No device even though a device is online and connected to the internet through that port. A reboot of the router should resolve that, let us know! Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted January 18 Author Share Posted January 18 Update. I have ipv6 running on WAN/LAN. Only thing I have disabled on this router is the WiFi which I'm using 2 ax11000's in AP mode for supplement. I did change the dhcp lease time to 1440 however. Been up and stable for an entire 24hrs without incident. I'm thinking without proper airflow maybe that cpu bug pegging at 100% could just be overheating the cpu and locking up. I have my R3 on an old laptop cooling pad (not using the USB port on the unit but using an old phone charger) so I assume it's keeping it's cool that way. Would be nice to maybe see the cpu temps along with % usage. Hope this info helps some. Disrek 1 Link to comment Share on other sites More sharing options...
Disrek Posted January 18 Share Posted January 18 29 minutes ago, Proud R3 Owner said: Update. I have ipv6 running on WAN/LAN. Only thing I have disabled on this router is the WiFi which I'm using 2 ax11000's in AP mode for supplement. I did change the dhcp lease time to 1440 however. Been up and stable for an entire 24hrs without incident. I'm thinking without proper airflow maybe that cpu bug pegging at 100% could just be overheating the cpu and locking up. I have my R3 on an old laptop cooling pad (not using the USB port on the unit but using an old phone charger) so I assume it's keeping it's cool that way. Would be nice to maybe see the cpu temps along with % usage. Hope this info helps some. I was thinking similarly. The cpu spikes make router run hot. Every time Ive touched R3 its felt very warm not like any other router ive had. Kinda like the arris modem I had to put a fan next to to cool it Link to comment Share on other sites More sharing options...
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