cant get bt full fiber to work with router

[Zennon]

Also reboot the R3.

[Dazz21kk]

16 hours ago, Netduma Fraser said:

You may have a faulty ethernet cable connecting the R3 to the Hub or the PC to the R3, if you swap them out does it keep the speed?

it seem okay after i trying what you said i will let you know if anything changes 

[Dazz21kk]

Just now, Dazz21kk said:

it seem okay after i trying what you said i will let you know if anything changes 

just a heads up i  use the cable that come with the r3 then change it to one of my own so maybe the one in the r3 box was faulty 

[Netduma Fraser]

Keep us posted, it's unlikely yes but always possible. If you've swapped out both cables then you could add one of them back in to check which one is faulty.

[Boom]

Did this get solved? I have just recieved my R3 today and have fibre BT and a smart hub but I saw on BT website if you have fibre you don't need to use the smart hub at all when connecting your own router you can plug the cable straight from the ONT into the WAN port on the R3, so I will try this later when I set it up and update with my results.

I assume this will then fully rely on the R3 for security and stuff then? Or will it be the same as if it was dmz or bridge mode anyways? @Netduma Fraser

[Netduma Fraser]

20 minutes ago, Boom said:

Did this get solved? I have just recieved my R3 today and have fibre BT and a smart hub but I saw on BT website if you have fibre you don't need to use the smart hub at all when connecting your own router you can plug the cable straight from the ONT into the WAN port on the R3, so I will try this later when I set it up and update with my results.

I assume this will then fully rely on the R3 for security and stuff then? Or will it be the same as if it was dmz or bridge mode anyways? @Netduma Fraser

 

It should work fine and yes it would mean the router is responsible for everything

[Boom]

Hi @Netduma Fraser so I have plugged cable straight from fibre box on my wall into my my R3  and while it say I'm connected to Netduma R3 it alsonsays no imternet and I can't access the router on browser to set it up I have powered off the r3 and the box then turned both back on but problem persists any suggestions?

[Boom]

I have managed to get to the set up device screen but forst step of checking Internet connection has come back saying no Internet connection detected

[Netduma Fraser]

1 hour ago, Boom said:

I have managed to get to the set up device screen but forst step of checking Internet connection has come back saying no Internet connection detected

It's likely that you may need to use PPPoE - you'll need to get those details from BT if applicable, then you can enter them in and get internet