Problem with auto update and ping heatmap game list

[Copystar]

Dear Sir 

1-i got R3 to dayes ago its with firmware 4.0.16 and get error when try to update to 4.0.20

2-when i go to pingheatmap i see my game list empty 

thx for help

im using windows 11 iphone app duma and get same error from both

Edited December 22, 2023 by Copystar

[Copystar]

I tried to reset and upload firmware 4.0.16 again but same errors

[titofuenla]

17 minutes ago, Copystar said:

Intenté restablecer y cargar el firmware 4.0.16 nuevamente pero los mismos errores

Hello, welcome to the forum!
Update to the latest firmware and then go to the heatmap ping section, click on the 3 dots at the top right and then press resync cloud to see if this helps and solves your problem.

If not, I would advise you to do a factory reset and try again.

A greeting!

[Netduma Fraser]

In some cases you'll need to reboot before you upgrade if it failed the first time so try that then do a factory reset once complete and you should be good to go

[Copystar]

Thx boss