Roku App can't connect to TV

[Jasontb]

We use the Roku app to control 2 smart Roku TVs. I just swapped out my R2 for an R3 and now the app can't find the TVs. They're all on the same network. Any ideas?

Switching the TV to a wired connected makes it work, but I would prefer to keep it wireless.

 

Edited December 20, 2023 by Jasontb
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[Spdsk8race]

Try turning off steady ping. 

[Jasontb]

Where is that?

[Netduma Fraser]

That's at the top of the Geo-Filter page. I've also sent you a PM which may help.

[Jasontb]

Short version, it didn't help.

I tried turning off the steady ping while still at 4.0.16.

Attempted the auto update to 4.0.18(?) and it failed. admin page was unresponsive but the router functioned for the day while i was at work.

Rebooted. Tried the steady ping again, no luck. Turned it back on.

Upgraded to the 4.0.20 firmware. Still no luck, with steady ping on and off.

Changed the connected to wired and it showed up right away in the app.

While on wireless I couldn't ping the TV from my laptop but it resolve the name.

Once wired again, ping worked.

 

[Netduma Fraser]

Okay thank you for letting us know, I will have to pass this onto the devs to see if they can reproduce it and identify the issue. In the mean time could you disable SmartBOOST entirely by clicking the  on the page then go to settings and disable and see if that works?

[Jasontb]

I'll try that when I get home. After reading some of the other posts, it sounds the same as the device segregation that others are experiencing.

[Jasontb]

Also didn’t work

[Netduma Fraser]

We have identified the issue so we will be fixing that, thank you for the report

[Jasontb]

Can I ask about ETA on a fix? 

[Netduma Fraser]

2 hours ago, Jasontb said:

Can I ask about ETA on a fix? 

As it's the holidays everyone is off until the new year so they'll look at everything then and firmware updates will start to come out over the course of January