Jasontb Posted December 20, 2023 Share Posted December 20, 2023 (edited) We use the Roku app to control 2 smart Roku TVs. I just swapped out my R2 for an R3 and now the app can't find the TVs. They're all on the same network. Any ideas? Switching the TV to a wired connected makes it work, but I would prefer to keep it wireless. Edited December 20, 2023 by Jasontb Add more information Link to comment Share on other sites More sharing options...
Spdsk8race Posted December 20, 2023 Share Posted December 20, 2023 Try turning off steady ping. Link to comment Share on other sites More sharing options...
Jasontb Posted December 20, 2023 Author Share Posted December 20, 2023 Where is that? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2023 Administrators Share Posted December 20, 2023 That's at the top of the Geo-Filter page. I've also sent you a PM which may help. Link to comment Share on other sites More sharing options...
Jasontb Posted December 21, 2023 Author Share Posted December 21, 2023 Short version, it didn't help. I tried turning off the steady ping while still at 4.0.16. Attempted the auto update to 4.0.18(?) and it failed. admin page was unresponsive but the router functioned for the day while i was at work. Rebooted. Tried the steady ping again, no luck. Turned it back on. Upgraded to the 4.0.20 firmware. Still no luck, with steady ping on and off. Changed the connected to wired and it showed up right away in the app. While on wireless I couldn't ping the TV from my laptop but it resolve the name. Once wired again, ping worked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 Okay thank you for letting us know, I will have to pass this onto the devs to see if they can reproduce it and identify the issue. In the mean time could you disable SmartBOOST entirely by clicking the on the page then go to settings and disable and see if that works? Link to comment Share on other sites More sharing options...
Jasontb Posted December 21, 2023 Author Share Posted December 21, 2023 I'll try that when I get home. After reading some of the other posts, it sounds the same as the device segregation that others are experiencing. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Jasontb Posted December 22, 2023 Author Share Posted December 22, 2023 Also didn’t work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 22, 2023 Administrators Share Posted December 22, 2023 We have identified the issue so we will be fixing that, thank you for the report Link to comment Share on other sites More sharing options...
Jasontb Posted December 27, 2023 Author Share Posted December 27, 2023 Can I ask about ETA on a fix? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 On 12/27/2023 at 3:54 PM, Jasontb said: Can I ask about ETA on a fix? Expand As it's the holidays everyone is off until the new year so they'll look at everything then and firmware updates will start to come out over the course of January Jasontb and PharmDawgg 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now