UK_Wildcats_Fans Posted December 17, 2023 Share Posted December 17, 2023 I have my Vizio TV wired directly to the R3. I have been binge-watching a TV series streaming on the Peacock app on the Vizio TV, I was already through Season 2 using the R2 before switching over to the R3 for Season 3. I noticed that connection results were extremely bad with the R3 which resulted in bad quality, low resolution, pauses, and stutters. I checked the connection with other apps on the TV (YouTube, Netflix, VUDU) and they all work great. For some reason, the Peacock app is not working well. The next day, I tried it again with the same results. For troubleshooting, I replaced the R3 with the R2 and tested the Peacock app again. The connection was very solid without any issues for several hours. I reconnected the R3 and got the same problems with the R3. I have 300Mbps down and 20Mbps up with congestion control at 75% each way. I am not using anything else on the network. Nobody else is in the house. For SmartBoost, I even prioritized the Vizio TV device. This did not help it. Attached are some charts from this. Thoughts and ideas on why the app does not work with the R3? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 Disable the protection options in Settings > Troubleshooting > Advanced and see whether that resolves it please Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 17, 2023 Author Share Posted December 17, 2023 I turned off all the protection options, and I still have the same problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 As a test if you disable SmartBOOST fully does it work better then? Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 17, 2023 Author Share Posted December 17, 2023 With SmartBoost disabled, it did not fix the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 What is your physical setup i.e. ISP modem/router > R3 for example and how is that setup R3 in DMZ, modem/bridge mode? Are ALL devices connected to the R3? Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 17, 2023 Author Share Posted December 17, 2023 Spectrum cable internet with CM600 modem wired to R3. The Vizio TV is wired directly to the R3. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 If you re-enable SmartBOOST and remove all priorities except the one for the TV does that change your experience at all? Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 17, 2023 Author Share Posted December 17, 2023 It did not fix anything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 Could you make the issue happen then get the logs from Settings > Troubleshooting > Advanced > System logs please? Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 17, 2023 Author Share Posted December 17, 2023 The problem is constantly happening. I took this while it was stuttering. R3_2023-12-17T22_24_18.940Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 Thank you very much for this, I'll pass it onto the team who will look into it ASAP Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 18, 2023 Author Share Posted December 18, 2023 I tested after the new R3 firmware update, but it did not fix the issue. I also remembered that I used reserved IP for the TV on the R2. Adding the reserve IP to the R3 also did not fix the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 Yeah that version won't have fixed it. However, I do have a firmware I can give you, it fixes a Fortnite issue but it's possible it would also fix issues with connectivity on other devices. I'll send it via PM if you want to try it. Link to comment Share on other sites More sharing options...
Featured Comment UK_Wildcats_Fans Posted December 18, 2023 Author Featured Comment Share Posted December 18, 2023 The firmware (.20) that you provided in direct message worked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 Great to hear, thank you for the update! Link to comment Share on other sites More sharing options...
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