Connection Issue

[UK_Wildcats_Fans]

I have my Vizio TV wired directly to the R3.   I have been binge-watching a TV series streaming on the Peacock app on the Vizio TV,  I was already through Season 2 using the R2 before switching over to the R3 for Season 3.  I noticed that connection results were extremely bad with the R3 which resulted in bad quality, low resolution, pauses, and stutters.  I checked the connection with other apps on the TV (YouTube, Netflix, VUDU) and they all work great.  For some reason, the Peacock app is not working well.  The next day, I tried it again with the same results.  For troubleshooting, I replaced the R3 with the R2 and tested the Peacock app again.  The connection was very solid without any issues for several hours.  I reconnected the R3 and got the same problems with the R3.  I have 300Mbps down and 20Mbps up with congestion control at 75% each way.   I am not using anything else on the network.  Nobody else is in the house.  For SmartBoost, I even prioritized the Vizio TV device.  This did not help it.  Attached are some charts from this.  

Thoughts and ideas on why the app does not work with the R3?

[Netduma Fraser]

Disable the protection options in Settings > Troubleshooting > Advanced and see whether that resolves it please

[UK_Wildcats_Fans]

I turned off all the protection options, and I still have the same problem.

[Netduma Fraser]

As a test if you disable SmartBOOST fully does it work better then?

[UK_Wildcats_Fans]

With SmartBoost disabled, it did not fix the issue.

[Netduma Fraser]

What is your physical setup i.e. ISP modem/router > R3 for example and how is that setup R3 in DMZ, modem/bridge mode? Are ALL devices connected to the R3?

[UK_Wildcats_Fans]

Spectrum cable internet with CM600 modem wired to R3.  The Vizio TV is wired directly to the R3.

[Netduma Fraser]

If you re-enable SmartBOOST and remove all priorities except the one for the TV does that change your experience at all?

[UK_Wildcats_Fans]

It did not fix anything

[Netduma Fraser]

Could you make the issue happen then get the logs from Settings > Troubleshooting > Advanced > System logs please?

[UK_Wildcats_Fans]

The problem is constantly happening.   I took this while it was stuttering.

 

R3_2023-12-17T22_24_18.940Z_logs.txt

[Netduma Fraser]

Thank you very much for this, I'll pass it onto the team who will look into it ASAP

[UK_Wildcats_Fans]

I tested after the new R3 firmware update, but it did not fix the issue.  I also remembered that I used reserved IP for the TV on the R2.  Adding the reserve IP to the R3 also did not fix the issue.

[Netduma Fraser]

Yeah that version won't have fixed it. However, I do have a firmware I can give you, it fixes a Fortnite issue but it's possible it would also fix issues with connectivity on other devices. I'll send it via PM if you want to try it.

[UK_Wildcats_Fans]

The firmware (.20) that you provided in direct message worked.

[Netduma Fraser]

Great to hear, thank you for the update!