FallenGhoul Posted December 15, 2023 Share Posted December 15, 2023 Good Afternoon, So as the title says, I am unable to get internet at all. So some background, I have FTTP and a stock router from my provider, I got in touch with them for the login details, which they provided, and confirmation that I didnt need another modem in order to connect the Netduma R3 to their service, which again they confirmed, I would just need to enter the login details under the PPPoE section and all will be good. So I done that, removed their router, plugged in the R3 turned on, let it run for a few mins, then logged in via the PC, went to advanced settings and clicked on PPPoE and entered the username and password pressed save and got the message in attached pic?? I then tried to connect via the providers router, but same again zero internet and same message. Double checked with the ISP the login details were correct and they said the details are correct, but that they had not seen the new router login on their end. So connected straight to ONT via WAN and login, no internet and message as per pic. Then reconnected ISP router, internet straight away, and connected R3 to that and the same result and message!! Just for clarification on both ways mentioned above I tried the easy way, where I dont put in the username and password and just continually get the message - no internet detected. Any guidance to how to sort this would be much appreciatted as I'm keen to get the use out of this router asap. James 86F72ADB-AA0F-46D3-AB16-CEB648D39679_1_201_a.heic Link to comment Share on other sites More sharing options...
Fuzy Posted December 15, 2023 Share Posted December 15, 2023 Hi, Could you connect the R3 behind your ISP router, but choose DHCP instead! They will provide an update for special characters (_) later. Once this update is complete, you will be able to bypass your ISP router with your PPPoE identifier. Kris 1 Link to comment Share on other sites More sharing options...
FallenGhoul Posted December 15, 2023 Author Share Posted December 15, 2023 Hey Fuzy, I'll give that a go and let you know how that pans out. Any ideas how long for the update? want to remove the ISP router from desk rather than cluttering with more devices. Link to comment Share on other sites More sharing options...
FallenGhoul Posted December 15, 2023 Author Share Posted December 15, 2023 Hey, So I can get an Internet detected by going DHCP behind the ISP router and thats about it. Cant do speed test, enter manually and move on, cant do ping optimizer so skip and move on...then get the DumaOS 4 loading wheel of infinite spins, so decide to refresh page and back to the very start of setup....rinse and repeats for 4 attempts.....gives up Will disconnect this router until such time as the fix comes out for the PPPoE login details, if this is going to take some time I'd like to know so I can look at my options Cheers Link to comment Share on other sites More sharing options...
Fuzy Posted December 15, 2023 Share Posted December 15, 2023 OK ! Have you configured your upstream ISP router with a fixed IP DHCP of R3 in the DMZ. Restart it and give it a try, you can also delete your browser cache! Link to comment Share on other sites More sharing options...
FallenGhoul Posted December 15, 2023 Author Share Posted December 15, 2023 Hey I have put it back into its box just now until an update comes out to fix PPPoE issue, just not got room on the desk for another router tbh. It does have internet, as had to reconnect the Sky box, and it worked ok, but having done the restart 4 times and going through the setup to no avail is a tad annoying. I want this for the amazing software within to ensure some smooth gaming, and because its just not getting past the screen which says DumaOS 4 then I can't use its software, and thus may aswell just use the ISP router. Wish I'd kept my XR500 and XR1000 now, but when this arrived yesterday I gave it to my sons' to use at their houses, bit of a DoH! moment lol Any idea on when a firmware update will be available for this issue?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 Get to the end of the setup, right click the page, go to inspect element, go to the console tab on the window that opens then enter the command that I have DMd you and press enter, then refresh the page and that should allow you into the interface. FallenGhoul and Fuzy 2 Link to comment Share on other sites More sharing options...
FallenGhoul Posted December 15, 2023 Author Share Posted December 15, 2023 Hey Fraser, Replied to your DM before I seen this, apologies. Out with dog at moment, will get it back out of box when I get back and update you when I've attempted the above, I'm a surface techy, not so good with the command line stuff lol Update to follow Cheers again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 2 minutes ago, FallenGhoul said: Hey Fraser, Replied to your DM before I seen this, apologies. Out with dog at moment, will get it back out of box when I get back and update you when I've attempted the above, I'm a surface techy, not so good with the command line stuff lol Update to follow Cheers again I've provided some more info in the DM, keep us posted! Fuzy and FallenGhoul 2 Link to comment Share on other sites More sharing options...
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