I can't access the mobile app with my Nighthawk Pro Gaming XR1000 router.

[Netduma Fraser]

4 minutes ago, Caution said:

I also cannot connect the new app to the XR1000.

to note i have the xr500 as a AP so tried access this also (knowing it should not work but thought i would try) 

We made a new app update today actually that should be available now, update to that and see if it works please

[Caution]

5 minutes ago, Netduma Fraser said:

We made a new app update today actually that should be available now, update to that and see if it works please

i only updated the app around 2hours ago.  no updates shows in IOS right now when i check. 
I have uninstalled and reinstalled the App about 5-10mins ago and still get stuck on this screen. 

 

[Netduma Fraser]

Okay I'll pass it back to the team thanks

[ryekye]

2 hours ago, Netduma Fraser said:

We made a new app update today actually that should be available now, update to that and see if it works please

Still doesn't work I've deleted app and data and re installed it and still doesn't work says I'm not connected to it when I actually am!

[Netduma Fraser]

8 hours ago, ryekye said:

Still doesn't work I've deleted app and data and re installed it and still doesn't work says I'm not connected to it when I actually am!

No worries, we'll take a look at it again, in the meantime do ensure you're on the .68 firmware and double check please

[ryekye]

2 hours ago, Netduma Fraser said:

No worries, we'll take a look at it again, in the meantime do ensure you're on the .68 firmware and double check please

Yah I'm on the .68 one

[Netduma Fraser]

2 hours ago, ryekye said:

Yah I'm on the .68 one

Okay thanks, we're looking into it again now

[ryekye]

1 hour ago, Netduma Fraser said:

Okay thanks, we're looking into it again now

Ok hopefully the 3.3 drops soon!

[AbdulRahman.1]

greetings all,

 

XR1000 cannot connect to mobile App still not fixed, also please share XR1000 beta firmware if applicable. 

[Netduma Fraser]

It won't work for anyone on an XR1000 trying to use the app at the moment, we're looking into it and will push an update with a fix as soon as we have one.

There isn't a beta firmware available for the 1000 just yet.

[FrankM530]

Is there any update to this issue ? I need to factory reset my router, but if i do that my netgear armor will turn off and then i wont be able to turn it back on, since none of the apps work on the router at the moment . I keep getting the device not found on qos and i used to be able to fix it threw the mobile app with out a hard reset by deleting on the app.

[Netduma Fraser]

On 1/17/2024 at 2:32 AM, FrankM530 said:

Is there any update to this issue ? I need to factory reset my router, but if i do that my netgear armor will turn off and then i wont be able to turn it back on, since none of the apps work on the router at the moment . I keep getting the device not found on qos and i used to be able to fix it threw the mobile app with out a hard reset by deleting on the app.

Not yet, it seems to be a tricky issue to resolve as it works for us in house. The interface should work properly after a reset so you shouldn't have an issue re-enabling Armor, though that could potentially be a reason why the Rapps aren't loading properly.

[catalin]

Hi, do you fix that? I have the same problem with android app? Thanks!

[Netduma Fraser]

5 hours ago, catalin said:

Hi, do you fix that? I have the same problem with android app? Thanks!

Are you having this issue since updating the router firmware? If so, if you downgrade does it work again?

[catalin]

49 minutes ago, Netduma Fraser said:

Ai avut această problemă de când ai actualizat firmware-ul routerului? Dacă da, dacă faci downgrade, funcționează din nou?

Honestly, I didn't try it before the update, I only tried this after installing the latest version, I don't want to go back to the previous version because I struggled a bit to get everything to work.

[Netduma Fraser]

7 hours ago, catalin said:

Honestly, I didn't try it before the update, I only tried this after installing the latest version, I don't want to go back to the previous version because I struggled a bit to get everything to work.

Okay, we'll need to have a look and see if it's a problem with the auto security update they did