Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 4 minutes ago, Caution said: I also cannot connect the new app to the XR1000. to note i have the xr500 as a AP so tried access this also (knowing it should not work but thought i would try) We made a new app update today actually that should be available now, update to that and see if it works please Link to comment Share on other sites More sharing options...
Caution Posted December 14, 2023 Share Posted December 14, 2023 5 minutes ago, Netduma Fraser said: We made a new app update today actually that should be available now, update to that and see if it works please i only updated the app around 2hours ago. no updates shows in IOS right now when i check. I have uninstalled and reinstalled the App about 5-10mins ago and still get stuck on this screen. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 Okay I'll pass it back to the team thanks Caution 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 15, 2023 Share Posted December 15, 2023 2 hours ago, Netduma Fraser said: We made a new app update today actually that should be available now, update to that and see if it works please Still doesn't work I've deleted app and data and re installed it and still doesn't work says I'm not connected to it when I actually am! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 8 hours ago, ryekye said: Still doesn't work I've deleted app and data and re installed it and still doesn't work says I'm not connected to it when I actually am! No worries, we'll take a look at it again, in the meantime do ensure you're on the .68 firmware and double check please Link to comment Share on other sites More sharing options...
ryekye Posted December 15, 2023 Share Posted December 15, 2023 2 hours ago, Netduma Fraser said: No worries, we'll take a look at it again, in the meantime do ensure you're on the .68 firmware and double check please Yah I'm on the .68 one Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 2 hours ago, ryekye said: Yah I'm on the .68 one Okay thanks, we're looking into it again now Link to comment Share on other sites More sharing options...
ryekye Posted December 15, 2023 Share Posted December 15, 2023 1 hour ago, Netduma Fraser said: Okay thanks, we're looking into it again now Ok hopefully the 3.3 drops soon! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
AbdulRahman.1 Posted December 17, 2023 Share Posted December 17, 2023 greetings all, XR1000 cannot connect to mobile App still not fixed, also please share XR1000 beta firmware if applicable. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 It won't work for anyone on an XR1000 trying to use the app at the moment, we're looking into it and will push an update with a fix as soon as we have one. There isn't a beta firmware available for the 1000 just yet. FrankM530 1 Link to comment Share on other sites More sharing options...
FrankM530 Posted January 17 Share Posted January 17 Is there any update to this issue ? I need to factory reset my router, but if i do that my netgear armor will turn off and then i wont be able to turn it back on, since none of the apps work on the router at the moment . I keep getting the device not found on qos and i used to be able to fix it threw the mobile app with out a hard reset by deleting on the app. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 18 Administrators Share Posted January 18 On 1/17/2024 at 2:32 AM, FrankM530 said: Is there any update to this issue ? I need to factory reset my router, but if i do that my netgear armor will turn off and then i wont be able to turn it back on, since none of the apps work on the router at the moment . I keep getting the device not found on qos and i used to be able to fix it threw the mobile app with out a hard reset by deleting on the app. Not yet, it seems to be a tricky issue to resolve as it works for us in house. The interface should work properly after a reset so you shouldn't have an issue re-enabling Armor, though that could potentially be a reason why the Rapps aren't loading properly. Link to comment Share on other sites More sharing options...
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