Arturo CG Posted December 13, 2023 Share Posted December 13, 2023 How are you. It seems that the DumaOS mobile app has been updated, and I cannot access the app with my Nighthawk Pro Gaming XR1000 router, I can only access the DumaOS settings from the website. I have already restarted the router several times but I cannot enter the application. Is there any solution. Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 I'm currently looking into the issue with the team but it is likely an update to the app will need to happen before it can work again. Arturo CG 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Share Posted December 13, 2023 5 hours ago, Netduma Fraser said: I'm currently looking into the issue with the team but it is likely an update to the app will need to happen before it can work again. Should I use my xr500 and use xr1000 as access point or is dumaos 3.1 on xr1000 similar to 3.3? Or is 3.3 better? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 21 minutes ago, ryekye said: Should I use my xr500 and use xr1000 as access point or is dumaos 3.1 on xr1000 similar to 3.3? Or is 3.3 better? That is how I would use it personally Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Share Posted December 13, 2023 14 minutes ago, Netduma Fraser said: That is how I would use it personally So xr500 with xr1000 as access point till 3.3 comes to xr1000 right? Is 3.1 or 3.3 better Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 3 minutes ago, ryekye said: So xr500 with xr1000 as access point till 3.3 comes to xr1000 right? Is 3.1 or 3.3 better That's what I'd do, I think 3.3 is better Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Share Posted December 13, 2023 16 minutes ago, Netduma Fraser said: That's what I'd do, I think 3.3 is better Ok I'll give it a shot! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Share Posted December 13, 2023 1 hour ago, Netduma Fraser said: That's what I'd do, I think 3.3 is better Woh my xr500 connects to app just fine with xr1000 as access point but not my xr1000 that's weird and confusing but xr500 keeps kicking my Xbox and connection off gonna keep doing tests to get it going till xr1000 gets 3.3 so in meantime testing is what I'm doing! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 3 minutes ago, ryekye said: Woh my xr500 connects to app just fine with xr1000 as access point but not my xr1000 that's weird and confusing but xr500 keeps kicking my Xbox and connection off gonna keep doing tests to get it going till xr1000 gets 3.3 so in meantime testing is what I'm doing! Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 1 hour ago, Netduma Fraser said: Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Yah I'll try that out but I'm already using my xr500 as main xr1000 as access point! Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Still device not found sadly and since xr500 has 3.3 it seems to run just fine on the app compared to the xr1000 I wish the xr1000 would already have 3.3 to see if it'll work better! Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 3 hours ago, Netduma Fraser said: Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Did that same thing doesn't want to recognize my xr1000 so stuck using xr500 with xr1000 as access point for the time being till xr1000 gets 3.3 to try out I'm hoping it releases before end of year if not guess I'll have to go back to my asus rog ax11000 for the meantime till I can get a r3! Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 5 hours ago, Netduma Fraser said: Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Never mind xr500 took a dump it's doing the dumaos isn't loading thing I've factory reset and waited awhile still does it so the xr500 is down so guess I'm stuck with using my asus rog ax11000 till the 3.3 beta for XR1000 drops due to XR1000 not cooperating either right now kinda sucks I guess I'll wait for XR1000 3.3 beta and use my asus till then I wish you guys could partner with asus that would be wild! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 No worries, thanks for trying, got some late minute feedback that re-installing it worked for the R3 so wondered if it would do the same here. No worries, we have reproduced the issue and will be fixing. You could reupgrade the 500 using routerlogin.net/adv_index.htm and it should work after that Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: No worries, thanks for trying, got some late minute feedback that re-installing it worked for the R3 so wondered if it would do the same here. No worries, we have reproduced the issue and will be fixing. You could reupgrade the 500 using routerlogin.net/adv_index.htm and it should work after that It doesn't even load that either sadly Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: No worries, thanks for trying, got some late minute feedback that re-installing it worked for the R3 so wondered if it would do the same here. No worries, we have reproduced the issue and will be fixing. You could reupgrade the 500 using routerlogin.net/adv_index.htm and it should work after that I've tried loading the adv_index it just doesn't even open that says 404 not found so I think my xr500 is done for its kinda sad 😔 I enjoy dumaos but since my xr500 stopped working like I said just gotta use my asus for now till I get a r3 or till 3.3 drops for XR1000 Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 4 hours ago, Netduma Fraser said: No worries, thanks for trying, got some late minute feedback that re-installing it worked for the R3 so wondered if it would do the same here. No worries, we have reproduced the issue and will be fixing. You could reupgrade the 500 using routerlogin.net/adv_index.htm and it should work after that Tried re upgrading same thing it's basically a paper weight now it's sad I gotta use my asus till I can get a r3 and 3.3 on xr1000 since the xr1000 keeps disconnecting me constantly I've done every single thing to fix xr1000 doing that none seem to work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 You could do the TFTP method to reinstall it completely, otherwise multiple factory resets should recover it, just takes the one! Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 8 minutes ago, Netduma Fraser said: You could do the TFTP method to reinstall it completely, otherwise multiple factory resets should recover it, just takes the one! I've tried those both and still nothing is working on xr500 so I'm stuck using my xr1000 or my asus for now I'm just waiting on 3.3 on xr1000 so just using my asus for now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 Unplug it from power for a few days then try accessing again, that can bring them back to life sometimes Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 8 minutes ago, Netduma Fraser said: Unplug it from power for a few days then try accessing again, that can bring them back to life sometimes I'll try but I've done it alot past few days and still no luck so just gonna wait till 3.3 drops for XR1000 and use asus in meantime! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 2 hours ago, Netduma Fraser said: You could do the TFTP method to reinstall it completely, otherwise multiple factory resets should recover it, just takes the one! With all the troubles I'm having and only owning xr series and a r1 I'm gonna just have to sell the xr500 and keep the 1000 for its looks and just try saving for a r3 but their gonna cost me alot so just gonna play by ear and just use my asus still for now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 That's fair enough! Link to comment Share on other sites More sharing options...
ryekye Posted December 14, 2023 Share Posted December 14, 2023 50 minutes ago, Netduma Fraser said: That's fair enough! Ya hoping to get a r3 asap so no more xr troubles lol so I can keep up to date! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Caution Posted December 14, 2023 Share Posted December 14, 2023 I also cannot connect the new app to the XR1000. to note i have the xr500 as a AP so tried access this also (knowing it should not work but thought i would try) Link to comment Share on other sites More sharing options...
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