Marsh Posted December 12, 2023 Share Posted December 12, 2023 I am currently connected to the xr1000 wifi but it won’t let me connect to the app, keeps saying couldn’t connect can someone help please it works fine on the web browser Link to comment Share on other sites More sharing options...
ryekye Posted December 12, 2023 Share Posted December 12, 2023 26 minutes ago, Marsh said: I am currently connected to the xr1000 wifi but it won’t let me connect to the app, keeps saying couldn’t connect can someone help please it works fine on the web browser I'm having exact same issue! Link to comment Share on other sites More sharing options...
DARKNESS Posted December 13, 2023 Share Posted December 13, 2023 Hmm interesting I'll test it myself tomorrow and see If I get the same thing Did you guys try clearing the cache/data on browser and selected the correct model? Link to comment Share on other sites More sharing options...
ryekye Posted December 13, 2023 Share Posted December 13, 2023 1 hour ago, DARKNESS said: Hmm interesting I'll test it myself tomorrow and see If I get the same thing Did you guys try clearing the cache/data on browser and selected the correct model? Ya I did that and cleared app data and cache but since new update won't connect so it's confusing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 I'm currently looking into the issue with the team but it is likely an update to the app will need to happen before it can work again. You can still access and use the interface via a web browser on your devices Link to comment Share on other sites More sharing options...
DARKNESS Posted December 13, 2023 Share Posted December 13, 2023 @Netduma FraserI was able to replicate same issue here some footage I deleted data just to be sure lv_0_20231213114702.mp4 Arturo CG 1 Link to comment Share on other sites More sharing options...
DARKNESS Posted December 13, 2023 Share Posted December 13, 2023 There is alternative to downloading the older firmware for android users https://apkpure.com/dumaos/com.netdumasoftware.dumamobile/versions Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Thanks for the video, will pass that on, will be helpful for the team Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2023 Administrators Share Posted December 13, 2023 Could you uninstall the app please and re-install the app from the app store and see if it works after that please? Link to comment Share on other sites More sharing options...
Arturo CG Posted December 14, 2023 Share Posted December 14, 2023 Actualización de aplicación móvil 1.2.9 aún sin tener éxito en la conexión en router XR1000 Ya borre datos, caché, reinstale y no se puede conectar. Si alguien a podido conectarse, favor de ayudar. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 ¿Qué versión de firmware XR1000 tienes? Link to comment Share on other sites More sharing options...
Arturo CG Posted December 14, 2023 Share Posted December 14, 2023 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2023 Administrators Share Posted December 14, 2023 There is .68 upgrade to that and try again please Arturo CG 1 Link to comment Share on other sites More sharing options...
Sabrewing Posted December 15, 2023 Share Posted December 15, 2023 Having the same issue with .68 firmware and mobile app version 1.29 on the XR1000. Nothing seems to have changed, unless I am doing something wrong? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 Thanks for trying, it's purely an app issue, I've passed it back to the team to take a look Link to comment Share on other sites More sharing options...
madubt Posted February 11 Share Posted February 11 was this ever fixed because I'm still having the same issue.... XR1000 .68 firmware and cant access app anymore. Link to comment Share on other sites More sharing options...
DARKNESS Posted February 11 Share Posted February 11 @madubtNo there still trying to fix it Link to comment Share on other sites More sharing options...
jstjohn619 Posted February 11 Share Posted February 11 Same happening to me but also the web page isn't working right after I updated to the latest firmware. I have the R3. Attached is the screenshot of the dumaos error page. I have already restarted the router multiple times and have tried to log in on different devices. New to the forum and my internet is running fine atm, although I want to keep tweaking the router settings. DumaOS.pdf Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 11 Administrators Share Posted February 11 5 hours ago, jstjohn619 said: Same happening to me but also the web page isn't working right after I updated to the latest firmware. I have the R3. Attached is the screenshot of the dumaos error page. I have already restarted the router multiple times and have tried to log in on different devices. New to the forum and my internet is running fine atm, although I want to keep tweaking the router settings. DumaOS.pdf 63.86 kB · 0 downloads It would be better to make a new topic as your router/issue is different. I'd suggest factory resetting the router and waiting 4 minutes before accessing. If that works then uninstall and re-install the DumaOS app and it should work after that. jstjohn619 1 Link to comment Share on other sites More sharing options...
fubuprise Posted April 25 Share Posted April 25 Same bug still happening to me even with the new early access firmware.. Can you take a look to test the app with a samsung on android 14 with samsung one Ui 6 ? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 26 Administrators Share Posted April 26 15 hours ago, fubuprise said: Same bug still happening to me even with the new early access firmware.. Can you take a look to test the app with a samsung on android 14 with samsung one Ui 6 ? Thanks Uninstall and re-install the app and make sure you're connected to the router WiFi Link to comment Share on other sites More sharing options...
fubuprise Posted April 29 Share Posted April 29 i have done it 10 times , factory reset router , changing app version , uninstall and reinstall , try wifi 2.4 and wifi 5ghz... etc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 29 Administrators Share Posted April 29 2 hours ago, fubuprise said: i have done it 10 times , factory reset router , changing app version , uninstall and reinstall , try wifi 2.4 and wifi 5ghz... etc Can you access just fine through a PC/web browser including the mobile web browser? Link to comment Share on other sites More sharing options...
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